staff was rude and uninformed. Water in the pool was cold and no jacuzzi (hot-tub) even though it was advertised. Guests make noise in the lobby until 2-3 am and staff didn't do anything about it.
The only good thing was that it is very close to the Gondola lift.I don't reccomend anyone this hotel.
Unfortunatelly it was a terrible experience. We planned to stay 6 nights but we left after 3. There was no cleaning in the room, the staff was very unfriendly, they speak poor english (some of them because the rest don't speak at all) the smell in the room was unbearable (somebody must have piss in the room or something), in the lobby was terrible noise until 1.00 am or something ....
Size of the room. Facilities in hotel (pool, sauna). Good food (breakfast, dinner). Location (close to gondola lift).
Cleanliness (especially in the pool area). The staff was sleepy.
It was close to the gondola lift and the room was fine. The food in the hotel was also better than expected.
Yes the reception was very poorly staffed with the same girl seeming to work 24 hours a day. I do not balme here for the poor service as she was clearly too tired. They would only give one room key between two people. After another argument they did give me a second key. They room was not cleaned for three days and the towels not changed in four days. The price of the hotel went up as they would only take lev and the rate of exchange that they used was 10 lev per hundred more than what it should be. Also if you did go to reception there was no system for queing to speak to someone and other nationalitys which i wont name have no perception of queing and just barge there way in front of you. Very frustrating.
The staff were excellent and very helpful. The decor and design was beautiful with an impressive atrium and lounge area. Excellent location for the ski facilities in the resort.
The rooms had no crockery (apart from 3 glasses) and did not have a kettle (although there were hotplates in the kitchen area) which you could not use. There was a price list for a mini bar but there was no mini bar available in the room.
The apartments were spacious.
There was no safe footpath up to the ski lifts. The hot water was only lukewarm in the shower. There was no number in the room phone to contact rececption. Hairdryer in the room kept overheating. Bar closed early.
swimming pool cold
Very attractive place to stay inside the hotel restaurant was excellent
Outside as with most of bansko very unattractive needs landscaping and road finished so that it is not necessary to walk nthrough deep mud to enter. Also there is a charge for use of swimming pool sauna etc they only had one credit card machine which did not work and insisted that we paid in cash very annoying as our taxi was waiting to take us to the airport and we had to then find a bank
nice rooms, good position
not a 5 star hotel
The hotel was really nice. Simple and modern offering what is required. Probably it is closer to a 4 star hotel, but generally we are happy. We liked the design, room space, good heating, spa facilities, location (quite close to the gondola) and the price was relatively good for a weekend.
The fact that in order to pay with a credit card it took the personnel literally half an hour! Also the fact that they had to empty the mini bar the night before leaving!
With a stay at MPM Hotel Guinness in Bansko, you'll be near ski lifts, within a 15-minute drive of Bansko Ski Resort and Dobrinishte Ski Resort. Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. Guests may use a roundtrip airport shuttle for a surcharge, and free self parking is available onsite.