A great thanks to the bus drivers to/from the gondola. Even though the bus started at 8.00 which was great for most people, we had to be there by 7.00 as my daughter was there for the races and they took us without any charge. Additionally a packed breakfast was prepared for us.
must change the description of 400 metres away from the gondola, as that is not the case
The comfort of the hotel (large rooms, weel equiped). Also the hotel i located close to the gondola and center.
The swiming pool was not OK (size, temparature).
The breakfast was the best, the hotel is close to the ski center and the town center.
The water in the pool and the jacuzzi was very cold and.
Great value for money, nice staff, good location, clean and very well furnished studio, (including DVD and CD player, mini bar and kitchenette).
The sauna, hamam and jacuzzi where very good. The room was big and the beds very comfortable. The staff a bit rude but proved quite helpful. The bus that took you to the lift although very close(8min. walk).
The pool could have been bigger...it was like a big bathtub! The breakfast had few things to eat. The beds had a window on the roof exactly above your head and the curtain wasn't enough to keep the light out which was very disturbing...The elevator was very very cold..and finally every time we returned from skiing the toilets where smelling very bad because of sewer problems...Overall : Value For Money ! ! !
Due to their being a little dissorganized we stayed at one bedroom apartments instead of studios and paid the prices of the studios but I don't know if that's a good thing because it could be the opposite for someone else and it might be just us being lucky. The staff was very polite and willing to help at all times.
You are entitled to a 12.5% discount in all services in the hotel if you are a guest. If you don't insist on reminding them that they seem to forget it very easily.
the breakfast buffet was very good and something for the whole family to enjoy
the health and safety could be improved the floors were slippery especially in the changing rooms at the pool where I slipped over. Also there was some blood on the floor in the communal hall which was left for quite a few hours before being cleaned up.
good breakfast, very comfortable studios
the restaurant service
Very good hotel but it is in the middle of a building site. It is a long walk to the old centre and the bus and station
It was in the middle of a buildind site
The hotel staff made us very welcome, they spoke good english, the hotel had a very relaxed atmosphere everyone was very helpful. We enjoyed our stay !
Not enough hot water at times ! Their plumbing was poor ! Same choice at breakfast every morning . Bring your own tea and coffee with you theirs was too strong + cold !
When you stay at Grand Montana in Bansko, you'll be 10 minutes by foot from Bansko Ski Resort. Free self parking is available onsite.