The hotel was very modern with many designer touches
The room was very spacious and the beds were very very comfortable. The information provided to the guests re local sites was extremely helpful! And the spa had excellent treatments. Great gym too.
We went over to USA to watch American Football and had difficulties with the crossing. We loved Niagara on the Lake and enjoyed the hotel, good food and well mannered staff.
I would have enjoyed an outdoor swimming facility as it was very hot when we were with you.
The location of the conference center allowed easy travel to the quaint town of Niagara on the Lake as well as the falls. Once inside your facility I was impressed with the cleanliness .... Excellent!
Room size, staff courtesy
A little like a maze. Long walks with many turns to get to various facilities.
The White Oaks staff is friendly and helpful and speak to you when they see you. Their customer service is impeccable.
On arrival we were met by very friendly staff, one of whom took us to our room and provide non-stop chatter about all of the hotels wonders which amounted to a grand sales pitch. Hello, we already paid. Very annoying first few minutes.
Yes,when I was told that my card was declined, I was shocked. I was under the impression that it was prepaid with my other card that I had given them before I left the usa. She said no that was just to hold the reservation.I Have the form that clearly states what our credit limit is and I am writing to the consumers division to report this lack of privacy. In the end we stayed only two days instead of four. They gave us a hard time about that also , needing 48 hours notice. Which they had on the first day we got there when we saw the way we were treated. We decided not to stay for the four. They got more than the 48 hours.
New! Easy to get around.
Length of hallways /distance from reception. The $10.00 facility fee!
Top class hotel
The service at this hotel is always exceptional and we enjoy coming back again and again.
I don't like the extra parking and facility fee.
With a stay at White Oaks Resort & Spa in Niagara-on-the-Lake (Glendale), you'll be within a 10-minute drive of Clifton Hill and Brock University. Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Self parking (subject to charges) is available onsite.