缺點： Everything was great
優點： Very helpful and experienced crew, really good service! Thank you!
缺點： Best flight to DFW
優點： The particular flight attendant serving our area seemed rude.
優點： Thank you. It was very good and comfortable trip with a nice team.
優點： Great, patient crew!
缺點： Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone.
優點： Plane was empty so got a whole row to myself!
缺點： One flight attendant in our area was not friendly and quite abrupt. Food wasn't good but desserts were great. American movies were a bit old.
缺點： There was no in-flight entertainment
優點： Loved this flight, crew was amazing!
缺點： A snack
缺點： Unable to travel due to Corona restrictions, company would not refund ticket.
優點： Customer service by the crew
缺點： Lufthansa still charges full price like usual, but on a 8+ hour flight to serve a cat size meal of pasta soaked in some pesto sauce is unacceptable! Thank god I had lunch at Frankfurt before departure! Covid-19 should not be an excuse for lack of services! I work for a company which falls into the Essential business category and despite the pandemic we NEVER EVER compromised with the top quality of our product! I am so dissatisfied with Lufthansa and what they have become, pale shadow of a great company, very sad....
優點： yes great
缺點： seats and cleaness
優點： Comfortable seats
優點： Very nice and friendly service
優點： Very friendly and helpful
缺點： Boarding could be better organized
優點： Crew , good
Seats o paid for it to have it good legroom
缺點： Sure Manu of them was unhappy For them delay and flght about 1 hour Then our flights was cancelled on transit stop From Chicago to Detroit
優點： I paid for seats
缺點： Sure many
缺點： Staff does not understand regulation
優點： The food was great, and the tinted windows allowed me to sleep!
優點： The crew was awsome
缺點： The food
優點： The aircraft (operating the route due to the COVID-19 shortage in traffic between the two cities) was extremely nice and quite/comfortable.
The service was better than expected, as I didn't expect food to be served on dishes like it was during the pandemic. But it was amazing!
缺點： The crew didn't have their masks on sometimes when coming back into the cabin as they simply forgot (the new norm is hard to get used to) so maybe the airline can stress the mandatory use of face masks at ALL times. Furthermore, for my comfort of the flight (with COVID) the FA's should use gloves
優點： It's good to flight public transit long time I'm the food is really bad pouring food
缺點： Flight was cancelled and never got money back
缺點： Never returned my money when the flight was canceled
缺點： not enough food
優點： Crew was friendly, but dis not show Seating flexibility based on passengers spacing
優點： Nothing . Flight was cancelled
缺點： Refund people money
缺點： Flight was cancelled
優點： I didn’t get the chance to experience the seats because I didn’t get to be on the flight due to a huge mistake of a Lufthansa employee
缺點： Hire better competent people!
優點： The Food and Service was good.
缺點： All good!
優點： Crew was professional and helpful.
缺點： The seat was narrow for business class.
優點： Crew was professional and helpful.
缺點： Seat was narrow for business class.
缺點： It was full, Ben if Lufthansa said on their website that they keep physical distance for passangers!
優點： I was not allowed to board the flight.
缺點： Consistency of communication online and at the airline counter about who is able to fly right now.
缺點： There was a dilay
優點： Was put in German Airport jail
缺點： See above. United sold me a ticket they knew would get me sent back after being detained
優點： Getting put in a German Airport jail and being yelled at by men with sub machine guns for being a US Citizen and nothing more.
缺點： United Airlines knew the border was closed and told me since I was only transferring, I’d be fine. It wasn’t fine and I was detained and sent back. Inexcusable
缺點： Considering that we’re in the middle of a pandemic no LH ground staff at Heathrow Airport was leading by example wearing protective equipment such as mask or gloves. Further, I found it inexplicably that almost every seat was taken on this flight. If LH knows that the flight is booked close to capacity I would have expected they do their part and due diligence by swapping to a bigger aircraft to help protect people and their customers, it’s not that they wouldn’t have other aircrafts grounded and ready to go... A reduced beverage service is all you can do, really? LH - very disappointing once again
缺點： seats were very uncomfortable
優點： The crew positive attitude
缺點： We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board
優點： Very friendly crew, very clean cabin, very comfortable seats
優點： I like the notice given prior before I get to the airport on regard to a free carry-on check in. The staff was friendly and enthusiastic happy giving me the comfort of a nice travel journey. Thank you to all the staff!!!
缺點： Honestly nothing I was really happy with my flight!!!
優點： Wide choice of movies and entertainment
缺點： Better menu options and in-flight service
優點： The audacity of your gross negligence in a time of global pandemic.
缺點： Any semblance of social responsibility or ethical behavior.
優點： Due to the corona19 virus I was not able to travel and the airline phone lines have been so busy that I’m not sure if I will be able to change my ticket.
優點： I had a connection flight which would not be for another 11 hours so I left the airport to get some sleep coming back the same carry-on I have with me now cannot come with me they want me to pay 40euro. In the meantime the flight is 40% empty and plenty of over head and yes is the same size of plane I came in the first place. However the agent was nice after I explain my situation she not charges me.
缺點： Same airline coming from one place have different methods it’s a bit confusing.
優點： We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good.
缺點： Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off.
缺點： Racists bastards!
優點： The crew was amazing
缺點： The WiFi
優點： Vegetarian option of the food. Constant hydration
缺點： Very cramped seating, the 5 hour layover in Frankfort was rough,
When we landed after 9 hours I wanted to use the restroom and the stewardess said we had to exit the plane immediately
缺點： Severe turbulence and many of the Egyptian passengers didn't understand the announcements and were getting up
優點： Easy boarding process
缺點： Crew climbed over my seat multiple times in order to get their stuff from the overhead bins. Also loud when people were trying to sleep
優點： Nice crew
缺點： More comfortable seats