this is our second stay. We love it.
we had to leave too early, because of the driving...
the noice of the airduct of the airconditioning/climatising system
The general comfort of the room and the size and quality of the bathroom and shower.
I asked in my booking for a quiet room. I was given a first floor room right next to the exit via lifts. I supose I should have pointed this out, but it did make me feel there was little point in this request. Two other hotels in Cologne went out of there way to put me on upper floors, away from noise.
Breakfast was good. Location is ideal, close to Airbus and ferry. Free Internet
Pillows, single duvets, prices for food and board, no weights in gym
Comfortable rooms, good breakfast
The staff were friendly and efficient while the views of the river with a continual flow of ships going past the hotel were fascinating. It was also a novelty travelling to and from Hamburg by ferry.
Transport to and from Hamburg by taxi was expensive and the traffic at times horrendous. The ferry to/from the pier outside the hotel was a much better and cheaper alternative but it finishes too early in the evening.
Not enough staff at the restaurant.
The view from the room was excellent and the staff very helpful.
Did not get everything in the room as advertised. Would have expected tea/coffee facilities in 4 star hotel room.
clean, tidy, comfortable with good facilities. Only comment is that there is a kettle in the room but no coffee making equipment i.e. cups, coffee etc. So why is it there?
Nice and clean hotel
Too far from the city centre, there is nowhere around for a dinner. Transportation was my main problem.
With a stay at The Rilano Hotel Hamburg in Hamburg, you'll be 9 mi (14.5 km) from Theater im Hafen and 10.4 mi (16.7 km) from Volksparkstadion. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Hamburg? This hotel has facilities measuring 2153 square feet (200 square meters), including conference space. Self parking (subject to charges) is available onsite.