The breakfast was nice
1. the location: in the middle of an area mainly inhabited by turkish people who did not speak german or english. 2. the service: unable to get a hot drink during the night. I got up at 5am and asked the reception whether I could get a drink, coffee o.a. . He replied: "No." That was it ...3. the domestic lady knocked 4 times on our door on the day when we were checking out: at 8am, 8:30, 9am and 9:30, by which time I had enough, got up, opened the door and asked what the problem was. She didn't speak english or german, so we didn't get anywhere with our conversation. 4. the receptionist at the end of our stay never even asked whether we enjoyed our stay. I wonder whether this was because she knew that the service and location was poor.
Rooms were good and clean; breakfast buffet really good. Sufficient parking nearby; good connection by public transport to center
Reception staff was not friendly. Uninterested, forgot to give me the key; did not apologize; did not mention anything about hotel facilities / parking/ city. At breakfast staff did not clean tables. As a result many people could not find a place to sit down. There were 4 people on duty in the breakfast room so I do not think it was a lack of manpower but a lack of organization. Hotel is in a rather seedy part of town. It does not feel comfortable when you arrive at the metro station late at night and have to walk back to the hotel.
Though the hotel was located well, where we wanted it, but it was a big disappointment to see and feel the heat. A four star hotel as projected on the internet should be equipped for that.We could have booked into another 4 star hotel with better facilities.
No Air conditioning was a big draw back. A four star hotel-no way-it was not even two star. With temperatures at above 30 to 36 degree a four star hotel is expected to give better facility. There were no fans even available. The hotel was the worst experience of our life.
Very good value for money. Nice breakfeastbuffet. Good clean rooms. Parking in closed garage (6 eur/night) - free public parking (diff. to find a space). Billstedt shopping center across the street. U-bahn within 10 minuts walk.
Billstedt is not the best neigbourhood in Hamburg, allthough we felt save. Right next to "Autobahn"...
The service staff is always smiling and excellent in service delivery.
The garage was for free which was nice. Very helpful and friendly staff. 3 min walking from U bahn.
A very nice hotel and very clean, although it is located a little bit far (5km away) from the city center. This was not a real problem for us, anyway, as we were using car, and there is a free hotel parking. If we would come to Hamburg again, we would love to stay again in Panorama Hotel
Easy check in, good breakfast
For a short time stay the hotel was located a little to far from the center
Nice hotel with easy acces to the subway, and a good breakfast buffet.
Nice hotel, easy to find, easy access to transportation to innercity,
With a stay at Hotel Panorama Hamburg-Billstedt in Hamburg (Billstedt), you'll be within a 10-minute drive of Hamburg Wholesale Market and Moenckebergstrasse. Featured amenities include a computer station, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Hamburg? This hotel features 3671 square feet (341 square meters) of event facilities. Self parking (subject to charges) is available onsite.