I paid $48 per day for parking. Then I got a parking ticket for $68. Ridiculous! The day we arrived, the carpet next to the bed was soaking wet. The cleaning ladies also didn’t replenish supplies such as coffee, coffee mugs, etc. Considering how much we paid for our room, I would expect everything to be perfect.
The location was unbeatable. You can walk to everything including two of the sky train stations.
The room was not clean. One bed had fresh blood stains on the sheets. We called housekeeping to address and they did that night. But they also suggested that if our sleep wasn't too important that they could change the bed in the morning. We had them change the bedding immediately. We never heard from anyone else so de "tested" the maid by leaving some unkempt areas for verification. Example, a used coffee pod in the Keurig. She didn't remove it. Gross. Won't stay here again.
Really comfy beds and pillows
temperature on room service food could been better hotter
The staff were all friendly, courteous, and professional. The decor was elegant and comfortable without being ostentatious. Location was walking distance to many of our destinations during our visit. Street noise was virtually nil (fifth floor). Room service breakfast was delivered on-time, well presented, and tasty.
Wifi should be included at no extra charge.
Beautiful hotel. Great Location. Friendly Staff.
Great hotel everything was so nice. The staff were so helpful. The rooms very comfortable and bedding was great!
Service Concierge, especially Miguel! night desk staff, Zach, Jennifer, & Wing!
TV remote was too hard to read, & sometimes didn't work! However, the electrician was quick to arrive!
Rooms, Staff, location and amenities made this a delightful stay overall. I'd stay here again for sure.
The hotel is centrally located in downtown Vancouver and is close to everything. The staff at the hotel, particularly those that work as the concierge, are amazing! I wouldn't want to stay anywhere else in Vancouver.
They charge extra for WiFi, but you can access it for free in the lobby.
Location is great for Robson st shopping and eating.
Parking and the Internet is expensive.
The service in this hotel is always excellent and guests are made to feel welcome from the moment they are greeted at the front door.
The staff was great and very helpful. I like the room as well. It wasn't spacious but well designed. Location was within walking distance to great shopping.
I would have loved a bigger gym. wanted to try the spa but ran out of time.
The personnel was extremely kind and helpful; nice chocolates on the pillows before night; nice bodycare products in the bathroom. Great views from the hotelroom.
The location was perfect in the heart of Yaletown in Vancouver.
The room was small, poorly decorated and without elegance.
It is so quite inside the lobby and halls. The hotel's location is so amazing.
Yes, the noise out side the hotel specially the Burrard ST.
I was most impressed by the staff. From check-in to check-out, they were all responsive and positive and we enjoyed our visit because they made us feel welcome.
The restaurant is excellent but I will like some more alternatives
The location,of The Sutton Place was excellent for the area of Vancouver we wanted to visit. The staff were extremely professional and helpful and the overall quality of the hotel would compete easily with top ranking hotels anywhere.
Nothing worth mentioning.
Location was great.It was the first time I have stayed at a Sutton Place hotel and the service was very good.
They had made a mistake on the date and had me scheduled for Aug 30, not July 30. They were very accomodating and found me a room and offered a free breakfast even though the hotel was sold out for the night.
size of room for the price. The rooms were very small
With a stay at The Sutton Place Hotel - Vancouver, you'll be centrally located in Vancouver, steps from Robson Street and 4 minutes by foot from Granville Street. Featured amenities include limo/town car service, express check-out, and complimentary newspapers in the lobby. Planning an event in Vancouver? This hotel has 1 square feet (0 square meters) of space consisting of conference space and a meeting room. Self parking (subject to charges) is available onsite.