Rooms need to be renovated. Breakfast could have been included.
Great location but missing key items
The location of the hotel great and really in the middle of downtown. Being an spg platinum member has its perks as you get access to free breakfast, a printer and newspapers in the platinum lounge which is really nice and cozy.
Location being downtown and with all the construction work it was noisy early in the morning and late at night. The fitness and pool facilities are great but it is certainly missing a sauna and hot tub. Parking had to be valet and was 24$per day. That was very expensive and a huge upset that no free parking option was available.
the rooms looked like they were recently renovated
the underground parking was too low for us to use
Liked the spaciousness of the room. Found the beds, pillows and duvets very relaxing & comfortable.
The cost of valet parking. Was not aware of the astronmical fee. If it was clearly indicated, we would have made alternative arrangements for parking.
The housekeeping service was excellent. i needed extra shampoo, and they lady was kind enough to give me some. Plus, I lost an earring in the room, and housekeeping found it for me and is mailing it to me.
Efficient and pleasant staff.. spotless room and great bedding.
Paying for use of the internet.
Everything. The Sheraton has well-designed, comfortable rooms. The staff were really helpful. We had access to the internet in the foyer area - something that is not readily available in other hotels (we don't use wi-fi). The hotel's cafe/restaurant were open for meals fairly late in the evening for late arrivals. The breakfast in the dining room had a wide range of choices. We didn't use the pool but it looked nice.
It would be hard to fault this hotel - we had a wonderful visit.
Great place,steps from parliament buildings.Great staff,very helpful in everyway.
Well organized during check-in, good location, very comfortable beds, friendly staff
Well unfortunately we were kept awake from 12:00 am until 5:10 am due to some very rowdy, rude guests on the 5th floor. When I called reception at 4:00 am, apologies were given and I was offered a choice to move to a different floor, by then however it was too late. We received a free breakfast but when we went to the restaurant I felt we were looked upon differently..........
I loved the location. Very short walk to everything.
They did not have the two beds which i had booked.
Two rooms were confirmed for late check-in, one guest arrived after mid-night and her room had been given away
Set in the heart of downtown, Sheraton Ottawa Hotel welcomes guests visiting Canada's capital city with attentive service, updated guest rooms and thoughtful amenities. Our prime downtown location places you steps away from Parliament Hill and minutes from the ByWard Market and Rideau Canal so you can easily explore Ottawa. After a busy day, unwind in our reimagined, modern hotel rooms, take a dip in our salt water indoor pool, or work out in our 24-hour hotel gym. Each room and suite features a flat-screen TVs, mini-refrigerators, large work desks and free Wi-Fi. Upgrade your visit to downtown Ottawa, Canada in our Club Level hotel rooms, which grant access to the Sheraton Club Lounge and more. Savor delicious cuisine or unwind with a cocktail after a fun day in Ottawa at our on-site restaurants. Allow our professional event planners to design your meeting in our newly modernized venues, offering more than 7,800 square feet of versatile space. Your downtown adventure awaits at the Sheraton Ottawa Hotel.
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