海恩尼斯海港酒店 - 海恩尼斯 Hyannis Harbor Hotel

What needs improvements.

The bed was very comfortable. Very good location. Front desk personnel were very nice especially Michell. TV was a nice size.

Ants in our room. A/C was not working right. Had to turn temp down to 62 deg F and had to turn unit off and back on often for it to work. Outside noise was very noticeable. No morning breakfast.

Pool fire pit location is great, right across from harbor, can walk to main street. Rooms nice but shower dated.

No phone in rooms, only way to reach front desk is to walk down not real convient at night. Bathroom in lobby unattended, when mentioned to front desk lack of supplies nothing was done. Cells phones at front desk is not a good idea for customer service.

Bathroom was clean with plenty of plush towels and washcloths. Bed was comfortably with good white percale sheets and good pillows. Great location directly across the street from the HyLine ferry.

Room was small with queen bed pushed against the wall in the corner of the room. Windows didn't open and older wall air conditioner unit was too noisy to leave on while trying to sleep. Access to the room was long, winding around buildings, up many stairs then down some more stairs. Made us wonder who could have designed such a difficult layout of rooms. At a minimum, hotel should offer bag service and an escort to the more difficult to access rooms.