
飯店客房
經典客房
NT$3,889起

評價
旅客評分
月份
旅客類別
查看以下主題的評價:
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一般2017年7月3.4
Awful room, no money returned
Nothing
I checked in after being awake for 30 hours and a long trip from US. Was asked to pay for the entire stay up front before seeing the room. I asked to check out the room first, but was told to pay. It was a hot day and my room was on the top (fourth floor). I understand this is in the old town of Heidelberg (no lift/air conditioning is common), but the room was far too hot for anyone to be able to sleep in. The window opened only a crack, so there was no air flow. The blinds had been left open so the sun had heated the room the entire day. They could not provide a fan, air conditioning unit or alternative room on a lower floor. I had to work the next four days and knew that sleep in this room would not be an option. I requested to leave and have my money returned. I had not been in the room even 1 hour. The lady at the desk refused. I even offered to pay for my first night and cancel the other nights, also refused. They claimed a 10-day cancellation policy, which is excessive. I was told the manager would be in throughout the week, in the morning. All phone calls and visits I made, I was told the manager was not there. Two emails to the address they provided have not been replied to. They knew the room on the top floor would be boiling hot that day. It was a SCAM to make me pay first for my entire stay before seeing the room. To not have a fan or any other option is crazy. Their excuse of "it was a hot day" is not good enough. If they had good service, they would tell me when I got there: "hot day, room on top floor, go check it out" but they would rather take my money and deal with this later. What a rip off. Ruined the first days of my trip, had to find another hotel and keep coming back when "the manager would be in". I am pretty reasonable about hotel rooms. I don't care much about amenities and fancy items, as long as I can sleep and have a shower. The experience here was awful. A lot of lies and frustration.
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好2010年11月6.7
Very close to shops and transport but on a quiet street. Only short walk from the river and the castle.
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好2010年9月6.3
Good location (about 100 m from the main plaza). The building seemed to be recently renovated. Staff was nice and friendly.
Wireless internet connection did not work well, though it might be due to my computer. There was no elevator so I had to carry a heavy suitcase to the 4th floor by myself.
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一般2010年9月3.0
It is a good location.
My wife and I found this b/b a most depressing place. this is not a hotel, just a very bad guest house. reception and dining room compares in size to a fone box. no lift. terrible climb to top floor. inches of dust under our bed. poor breakfast. flash gorden tv with 3 channels. no reception after 8pm. if you need something or you loose your key your in big trouble and you will not get a contact fone no. for anyone. we could only get 1 key on check in.
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尚可2010年9月4.7
The location of this hotel is good.
However, it is not possible to park a car besides the hotel. Also, there is no lift facility.
飯店簡介
概覽
With a stay at Altstadt Hotel in Heidelberg, you'll be within a 10-minute drive of Heidelberg Castle and Neckar Valley-Odenwald Nature Park. Featured amenities include multilingual staff, luggage storage, and laundry facilities.
Hotels.com
服務特點
7.8 好
根據248則評價
清潔度
舒適
設施
地點
登記入住 |
14:00 |
退房 |
11:00 |
取消/預付費
政策根據不同房間類型和供應商而異。
設施
飯店圖片
關於舊城區酒店 - 海德堡的評價
地點
最熱門地標
- Deutsches Verpackungs Museum 148米
- Friedrichsbau 332米
- Philosophenweg 0.8公里
- Agyptisches Museum Heidelberg 0.8公里
- Universitätsmuseum 0.9公里
- Old Quarter 1.1公里