I'd stay again
The beds and room were clean. Bathroom was mostly clean-passed for me and I'm pretty picky. Manager fixed the extra charges that the man who didn't know anything at the front desk charged me incorrectly.
Had to check in very late, the overnight man at the front desk said he didn't normally work the desk. Had me fill out incorrect paperwork and charged my card, multiple times even though I used a third-party site and already paid. When I went in the morning to square it away, another man told me that I still owe the hotel money...very confused, a woman who I'm assuming was the manager, said no you already paid and it looks like the overnight man charged you extra. Apologized greatly and fixed everything. Thankful for her because it seemed no-one else knew anything.
Staff was nice
Hotel very outdated and overpriced.
For the price that we paid, we could have stayed in a luxurious hotel. Very disappointed.
Good stay overall!
I liked how friendly the staff was and accommodating! The hotel was very clean. Complimentary breakfast wasent bad either! The pools were nice indoor and outdoor!
The beds in our room were not as comfortable as i preferred and some of the hotel hallways were masked with stale cigarette smell
The room itself was clean and comfortable. House keeping did a good job cleaning room while we were out. Room had a microwave and refrigerator.
This room was $50 more than the Ramada Inn across the street which was booked. The Ramada has a nicer bar/restaurant. We ordered room service and were made to feel like we completely inconvenienced them. The overall layout of the hotel is ridiculous. You either have to cut across the outside court yard or drive to the lobby section of hotel. Nothing is connected. The lobby has the fireplace, bar, restaurant, pool, and gym so this layout is totally a nuisance!
Staff Need To Be Trained
I booked this hotel because my family is looking for a home in Portland. So on this trip I had our daughter and Grandmother in tow. I had originally booked a room for just my husband and I. With the two additions in mind, I called to see if we could upgrade to a suite. The person said no problem, told me how much extra, and I said ok. When we showed up, I signed the paper work for the increased rate, got to the room... however it was an original double queen, not the suite. Went back to the desk. FOURTY minutes later, the person working on it realized there were in fact no suites left and that we had to have two adjoining rooms. Ok. The next day when I went to check out, I was charged the enhanced suite price TWICE. So not a single room once, or a single room even twice (for the two adjoining), but was being charged for two suites. Now THIRTY minutes later, the cost was corrected. Coming to a hotel really shouldn't be this much hassle, most especially when this hotel is surrounded by other options.
Missing microwave in rooms
Good value, great staff
Cozy and charming in the main building. Good food from the onsite restaurant. The staff was friendly and accomodating. Good value for the money.
Indoor pool is pretty small.
The front desk staff was was nice.
The room smelled and it can be cleaner. The check out is at 11:00 am instead 12:00.
very helpful front-office staff, especially Glenn Sanokklis spacious, comfortable room pleasant landscaping and surprisingly large pool
no real complaints at all
Location was convenient to places to eat and shop, and right off Rt. 95. Easy to find. The continental breakfast was varied and good. The dining room was comfortable.
The rooms were definitely dated, and the bathroom was caulked poorly around the toilet and tub. Our room had a moldy smell, and previous guests had smoked in it, even though it was supposed to be a non-smoking room. Someone had returned at 4am from a night of partying, and woke us up.
Located in Portland (Nasons Corner), Fireside Inn & Suites is within a 15-minute drive of Maine Mall and Victoria Mansion. Featured amenities include a business center, a 24-hour front desk, and luggage storage. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.