The hospitality of the staff
The staff was very impolite.
Helpfulness of the front desk staff, those servicing the rooms, and door staff. All facilities worked well, including air con. Complimantary water in rooms was appreciated. It was close to old quarter attractions, including lake.
No drinking water served with breakfast. All else was fine.
Was well located and within one of the main districts of Hanoi
Great place in the Old quarter. Fairly quiet if you have a back room.
Cramped shower : only for people smaller than 1,70. Breakfast
Hanoi L'Heritage Centre is centrally located in Hanoi, a 5-minute walk from Hoan Kiem Lake and 5 minutes by foot from Thang Long Water Puppet Theatre. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.