The staffs are good and friendly. Even though there was slight miscommunication during the execution of the tour we booked with the hotel but the manager resolved it in a proper manner and promptly. Overall, we enjoyed our stay in hanoi.
The bed was the best I've ever slept in ...
They advertise an indoor pool which they do not have
The hotel is very cetrally located in the heart of Old town. I should also say that it is a bit hidden. Everybody nows the street it is on but for some reason the street is not on google maps. Clean and quiet rooms definetely value for money. A number of places that one can hang out and have a few drinks. Friendly staff.
Given the wrong room and not informed about it until i realised.
Room fully renovated and clean. Nice furnitures. Well located nearby the lake in a peaceful street of the old town. Free internet access.
Breakfast a bit essential. Internet connection sometimes down.
Staffs are very kind and helpful. They always help you and provide a good advice.
Just a location and surrounding area that is negative. Other than that, everything is quite impressive.
A stay at Imperial Hotel & Spa places you in the heart of Hanoi, within a 5-minute walk of Hoan Kiem Lake and Hang Gai Street. Featured amenities include complimentary wired Internet access, limo/town car service, and a computer station. For a surcharge, guests may use a roundtrip airport shuttle (available 24 hours) and a train station pick-up service.