When I booked I didn’t know the hotel was all inclusive. That was totally fine. I was given a white band to identify that I wasn’t all inclusive, but that just let to me being told multiple times I needed to pay every restaurant I want, while I already clearly understood. I decided to pay cash through my stay and not charge anything to the room. One of the times I went to the restaurant, the first night, I pulled out my car and it was returned. The waiter said they don’t accept cards in that area so I could charge Jr to the room. I had already signed the sheet thinking it was for the visa charge. I then asked if I found just pay cash, and I left the cash after he said yes. I also left the slip, because I didn’t need it. When I was checking out, the waiter had left the slip in the check book and he must have handed it in by accident. It’s a resort and plenty people being taken care of I can understand how that happened. The issue I had was when I was leaving I was held by management for 40 minutes extra trying to explain this, and I was becoming very late to Cath my flight. I paid anyway because it was just $20. The incident did make me feel like it was also racially discrimination. I felt like I was being treated different through my stay. This incident made it worse. I was a total mistake on the waiters part, but management didn’t even try to understand that it could have been him. I paid every day and every meal after that cash, he acknowledged that I have him the card and returned it, but I said I would pay cash and did that. I honestly think he was just busy and handed the slip in by accident. My issue is solely on how management treated me. It was very embarrassing. And I think the were real being racist because I was the only person of African decent at the hotel during the stay.
The Cleopatra Luxury resort Sharm El Sheikh is 1 minute walk from its own 200 meter stretch private beach, it boasts crystal clear large infinity pool, along with heated seasonally Activity pool and two kid’s pools, one of them heated in winter,
This stylish, elegant and luxurious 5 stars resort offers 324 rooms, suits and Family Villas; all are comfortably and tastefully decorated, with the stunning views of garden, pools, Red Sea and Tiran Island. The famous 146 square meter Family Villa is located in a private family area with swimming pool and pool bar.
The spacious bright and airy rooms all come with air conditioning, flat screen TVs, Satellite channels, free wired internet, mini bar, safe box, en-suite bathroom with shower and free tea and coffee facilities
Main restaurant (The Market) is famous for its international buffet presentation of breakfast, lunch and theme night dinner, also guests can enjoy the large variety of menus from Italian cuisine at Fellini restaurant, freshest seafood with beautiful view at Red Sea Wharf Restaurant, and light casual dining at the beach grill restaurant.
The Cleopatra Luxury resort offers variety of Spa treatments including private massage tent overlooking the Red Sea for your own privacy and retreat. Diving courses with equipment and excursions for non-divers, beginners or experts are available and performed by qualified instructors.
Animation team guarantee endless fun with our free activities through tennis courts, morning stretch class, aqua aerobics, soccer, table tennis, volleyball, water polo, dodge ball and mini golf.
Professional attended is available for kids supervision at our kids club where kids from 3 till 11 years old can have fun and the enjoy the sports and activities, Baby sitters are available at extra charge.
Cleopatra resort offers something for everyone, peace, action, sports, wellness, relaxation, culture and a beach holiday.
The Cleopatra Luxury resort is 07 KM away from Airport and 17 KM away from Naama Bay, it offers daily shuttle upon request
Free of charge wifi is available in public areas, free private parking on site