搜尋歐洲之翼航空便宜航班

Terrible at informing customers of situation

優點： Staff where friendly but could’ve informed us why we where circling for 40 mins earlier

缺點： Not being informed of the Thunderstorm situation earlier no one knew what was happening

I wasn’t booked on the flight.

缺點： There was a change of name and the wrong name was changed. I very nearly didn’t get on the flight and had to pay extra fees to fly. I wasn’t aware I was booking with last minute.com, whom I have had issues with before. Worried about the return flights already.

Delayed no information and no food

優點： Not much really except Wi-fi which is pricey though.

缺點： Delayed with no information. Boarding bit chaotic and once on board no food left to buy as everything has been sold out. Despite me being in row 1 and the first customer to be served. Plane arrived at low cost Barcelona terminal and we had to wait quite long for our luggage. Eurowings race to the bottom.

2.5 hour delay, then slow boarding.

優點： Nothing.

缺點： Delayed twice, no explanation. Full flight then had to board through one door, with no separation of seat numbers. Truly amateur. Euro Wings food choices certainly didn't appeal.

Delayed again and no information

缺點： Another delayed Eurowings flight to Stuttgart with no information provided.

Some Airport staff were not understandable , the security check , the

優點： The two staff I randomly meet and ask for questions

缺點： Stereo type staff unnecessarily and poor customer services from two ladies while I was leaving to exit. I didn’t know I should be escorted by them at that point and they were so rude on . They couldn’t even be nice and understand that I miss my flight.

缺點： Das ist nicht das erste Mal dass ein Eurowingsflug verspätet ist. (Verspätung von einer Stunde!)

Delays on 2/3 flights over my weekend break.

缺點： Delayed on both legs of the flight plus poor communication relating to why and approximately how long we would have to wait.

優點： Departure on time, arrival even earlier than scheduled. Great!

缺點： The boarding system in Olbia is chaotic. We were "boarded" to be kept in the building like cattle, then got into a bus waiting for about 20 min. before we were driven to the aircraft that was standing about 200 m from a gate where we could have boarded walking over. Very poor organization

3h45 delay and barely word of apology

缺點： Is there anything more to say?

Was not Eurowings but operated by a Czech Airlines

優點： Crew was friendly and punctual.

缺點： Service and seat comfort not as by the same standard as Eurowings.

Short delay due to technical fault

優點： Once we were all aboard the completely booked out flight, it didn’t take long to take off. The captain apologised for the delay and kept us up to date with our progress during the short flight. Staff were efficient and friendly.

缺點： Lack of communication at the boarding gate. It wouldn’t take much to let people know the reason for the delay. And, while I understand that it isn’t possible to cater for all allergies on a short flight, there are enough people with food intolerances to have a few options other than wheat based snacks.

缺點： I could not check in online the evening prior as there were no more standard seats to select, and therefore could not purchase an extra check-in bag with online prices. I called Eurowings and they advised to just go to the airport and check-in. Was forced to pay a much higher price at the check-in counter at the airport. Either the online system has been set up to rip off the consumer or this is a farce.

缺點： I wasn’t offered any refreshments despite having pre-paid for it, onboard Wifi and entertainment did not work, cabin crew were no polite

缺點： Paid 18 pound extra for extra legroom and a snack but when asked the airhostess she said we didnt pay for one

Bad experience

優點： Only good thing about flight was it is cheap

缺點： Button of my travel bag was broken during transfer of luggage by airlines.no leg space in flight.

Poor service throughout

優點： Prices of food items was reasonable

缺點： Flight was delayed by an hour . The aircraft had to be refuelled and we were asked to remove our seat belts and wait for an hour. Ae Service was horrible. The passengers who paid extra for snacks with the ticket were served first and even after I said my ears were hurting and I needed something sweet to chew on (I was going to buy something to eat anyway) I wasn't served till roughly 75 minutes into the flight. The crew was inconsiderate towards passengers who bought economy seats and was focusing only on passengers who paid extra for seats and snacks. If that's the case then they should stop serving other customers anyway and tell us beforehand so that we can arrange our own food/drinks from the airport lounge

Never got to take it as cancelled first flighr

優點： Nothing

缺點： Never made it due to prior cancellation and no back up plan

Wrong information and no inclination to help.

缺點： First leg of flight was delayed by fog. OK... it happens, but almost every customer facing employee along the chain gave wrong information and/or had no inclination to help. Spent an hour going from pillar to post at DUS having been told to retrieve bag from incoming carousel. Told several times it wasn't there and would meet us in DRS. Of course it wasn't. Frankly I've had more help from airlines in the least developed parts of the world. Lufthansa Group.... you must be joking.

No communication

缺點： Flight was delayed and they charge for extra still water

Smashed my suitcase

優點： Flights generallg left late

缺點： Eurowings completely smashed my suitcase. Its now in the bin. Too many loopholes to make a claim

Easyy to use

優點： Easy flight check in and boarding process if you dont have luggage..

缺點： there was a delay on the return flight.