Nothing after my poor experience with the employees.
I will never stay at a Marriott hotel again. I have never been so humiliated in my life like my last experience at the Springhill Suites by Marriott at 17601 Fitch, Irvine, CA 92614 (P 949.757.0500). It was by far the worst treatment you could ever give to a client. I arrived in Irvine on Tuesday morning for work and my meetings were extended last minute from Thursday morning to Thursday afternoon, so I needed to extend my stay in the hotel for an extra day right at my check-in. I talked to the front desk woman/employee and requested to extend my stay. She then requested my credit card to do another reservation just from Thursday to Friday, since my flight would be leaving on Friday at 6:30 AM. My credit card was charged on Tuesday (check-in date 10/15) in the amount of $70.00 and I assumed that was my extension since I had already paid $394.38 on 10/4 for my stay from Tuesday until Thursday. Thursday I worked until 6:00 PM and when I got back to the hotel my card was not opening my room door. I went to the front desk to talk to a different attendant than I had checked in with named Amy and she told me my check-out was scheduled for 3:00 PM on Thursday. I complained to her expressing I had extended my reservation and she told me that the charge might not have gone through because she couldn’t see any reservation under my name for Thursday-Friday. I asked for her to move me to a different room and her response was: -”We don’t have any rooms available anymore and unfortunately you will need to look for a new hotel.” When I checked my email I had an email from the general manager David Allen at 5:14 PM telling me to call him urgently, but he didn’t express any information that I needed to checkout or anything and I was in a meeting without access to my email. I am a LOYALTY client and Marriott has my phone number filed. Why didn’t any employee attempt to call me to discuss this situation? After the front desk employee Amy told me there was no room I requested my personal items and she brought my suitcase half filled with my clothes. The rest of my toiletries, dirty clothes, and shoes were put in a trash bag. I could not believe what I was seeing! First, it is an invasion of my privacy having your employees touching my underwear and personal items and second they didn’t even have the competence to call me at all. This is an offense to any client! This impersonal and indifferent treatment was not what I had anticipated when signing up to be a part of the Bonvoy program. Finally, I asked Amy if they would pay for my stay somewhere else and she said she couldn’t do that for me. I was shuffled out of a room I had paid for, without notice, and without a place to stay. I asked to speak with the manager and she told me he would only be available again tomorrow at 9:00 AM which is when I’m supposed to be on my flight back home! It wouldn’t have been as bad if it was just one employee that had made a mistake because mistakes do happen. But when every single employee involved in this situation from check-in until check-out made mistakes I realized something - this is a trend - a trend of poor management and poor hospitality. After this awful experience I stopped at a Hilton two minutes away from this hotel. I explained what happened at Marriott and they gave me a discounted rate and free valet for all of the inconvenience that I had dealt with. The attendant could see that I was distressed and wanted me to have a good night of sleep so she went out of her way to fix Mariott’s mistake. I was in Irvine because I have a job where I travel for work between two-four times per week around the USA and my plan was to find a loyalty program with a national hotel chain where I could stay over 100 nights per year. There is a silver lining to this entire situation . . . and I know now that Marriott will never have my loyalty.
The shuttle van was prompt and very convenient
The front desk was slow and couldn’t find record of my prepaid reservation
The hotel was very lovely and recently redecorated, but...
By far THE MOST UNCOMFORTABLE bed I've slept on in a hotel. Couldn't believe how horribly hard and springy the mattress was considering how nicely redone the room was. We tossed and turned all night and were sore and tired in the morning. I would've traded the nice paintings on the wall for a softer bed and good night sleep...I mean the whole reason for staying in a hotel is to sleep so it has to be good. Very disappointed. Would not recommend.
We were only there for 1 night and we throughly enjoyed the whole atmosphere of the hotel; from the front entrance to our room. We loved the complimentary breakfast served in the morning. The staff was extremely pleasant and welcoming. Would do definitely go again. Price was also reasonable and we'll worth it.
room was setup in a unique way allowing 1 person to sleep and another to do work and/or watch TV without being disturbed - ice cold AC was great - toilet and shower were separated which was also nice - good size TV and channel selection - free HBO - easy access to room - plenty of available parking - close to major freeways
shower leaked all over the floor due to a bad seal on shower door
The SpringHill Suites Irvine, CA hotel is located less than 2-miles from John Wayne Airport (SNA) off the Costa Mesa Freeway in the heart of Orange County. Travelers will appreciate our Irvine hotel’s 2019 TripAdvisor Certificate of Excellence and free airport shuttle, WiFi & hot breakfast buffet. Our location is less than 1 mile from over 50 restaurants, 3-miles from shopping at destinations like the District, South Coast Plaza & Fashion Island. SpringHill Suites Irvine hotel offers spacious suites with plush bedding, a comfortable separated living area with a sleeper sofa & work desk, a wet-bar with mini-fridge and microwave & a 37" HDTV. We feature onsite amenities like a 24-hour fitness center, indoor heated pool, putting green, 24-hour business center & onsite event space. Our central location between Santa Ana and Irvine offers easy access to popular attractions like Newport Beach, Irvine Spectrum Center, Disney Land including Star Wars Land, OC Event Center, & UC-Irvine.
針對任何未來入住日期的現有萬豪斯普林希爾爾灣套房酒店 - 爾灣預訂，包含預付房費預訂，旅客均可在入住日期24小時前免費退改，前提是旅客須於2020年6月30日前完成更改或取消。針對即日起至2020年6月30日期間所發生的所有未來入住日期的新萬豪斯普林希爾爾灣套房酒店 - 爾灣預訂，包括預付房費預訂，旅客均可在原定入住日期24小時前免費退改。更多資訊請瀏覽萬豪國際集團新型冠狀病毒（COVID-19）通告。
萬豪斯普林希爾爾灣套房酒店 - 爾灣的位置在17601 Fitch，距離歐文市中心4.4公里。 Diamond Jamboree是距離萬豪斯普林希爾爾灣套房酒店 - 爾灣最近的地標。
萬豪斯普林希爾爾灣套房酒店 - 爾灣的入住時間為15:00，退房時間則為12:00。
萬豪斯普林希爾爾灣套房酒店 - 爾灣有提供免費Wi-Fi。
萬豪斯普林希爾爾灣套房酒店 - 爾灣沒有提供免費停車。
萬豪斯普林希爾爾灣套房酒店 - 爾灣有提供免費機場接送服務。
萬豪斯普林希爾爾灣套房酒店 - 爾灣距離聖塔安娜 約翰韋恩機場2.4公里。 萬豪斯普林希爾爾灣套房酒店 - 爾灣距離長灘機場30.3公里。
萬豪斯普林希爾爾灣套房酒店 - 爾灣歡迎住客攜帶寵物入住。
萬豪斯普林希爾爾灣套房酒店 - 爾灣有附設泳池。
萬豪斯普林希爾爾灣套房酒店 - 爾灣已採取以下的措施：