It's cleanliness just unexpectedly amazed me, good staff's service attitudes. As a traveler I would like to say it's really a considerably good choice on my list.
Carpark system is slightly lousy and irritating though. As in there's a need to get a new ticket and chopped for every entry.
The overall staff are well trained and friendly, F&B food is nice and tasty, the only laging are rooms need spring cleaning from time to time.
Additioal signage to be placed from car park staircase turning into hotel lobby road level, ( with glass fix panel). and paint the entire passage way.Please provide news paper without guest request.
It was next door to a small mall and 2 24hr convenience store, it was a short walking distance to the new Gurney Plaza mall.
Hotel is pretty run down - we experienced a faulty in room safe, aircon that does not work and a clogged basin during our 3 night stay.
The room was nice and comfort. Very relaxing after a long day. staff need to improve more.
The maintenance was never up to my room to fix on air-cond and nobody follow up regarding this matter.
Couldn't get the room key until after 3 pm. Morning paper in Chinese only.
Friendly staffs and cosy clean room
Noisy sound from Raindrops hitting the glass window.
no. so far so good
Location & the city views from the window
Room air con not cool, safe box not working and after informed the hotel counter and was no respond.
Berjaya Penang Hotel (formerly known as Georgetown City Hotel), is a four-star hotel with great access to plenty of dining and entertainment options in the heart of Penang.