I booked the room through Kayak for $1000 ‘Total.’ When I arrived I was informed there was an additional $225 ‘resort free.’ When I protested the receptionist said I was threatening and she felt unsafe and that she would not check me in though I had already paid. She said since I had booked through Kayak it wasn’t her problem and I’d have to figure out how to get my money back. When I demanded refund due to refusal of service she threatened to call the police. I said that was fine and waited five minutes for the police to arrive. During this whole time she stood two feet away from me obviously not feeling at all threatened. Then we went through the process of filing a police report which was great. I ended up staying at Coconut Hotel down the street without incident which I would recommend. It took me about an hour phone call with the booking agency to get my money back from Aqua. Absolutely terrible experience with Aqua Oasis.
Honesty, integrity, legitimate business practices.
Bathroom was leaking. Twice. Resort fees not disclosed during booking.
Large rooms , a little tired , but value for money
Great location , good price
A bit noisy externally
Great location & friendly staff
Good little hotel
I actually like the location. Smack dab in the middle of a lot of the areas we went to. The room was fairly cozy and nice and spacious for the king suite. The appliances were not new of course but they were good and functional. For example the fridge wasn't stainless but wasn't expecting that, but it does get cold. Bed is very comfy, no problems falling asleep after a long day of walking. AC was functional and can get cold, multi-function. Helped with the dehumidifier and fan function. Gave us a DVD kiosk that was included in the room stay. Loved the small pond by the front desk, little turtles and large koi. One thing I loved was we booked our stay in a suite and it came with 2 full size beds. Went down and asked if we can get a king bed and since the rooms arent available to change beds, they gladly changed Ros for us. Did a great job accommodating our needs! All in all, we enjoyed our stay.
A serious upgrade on their wireless is needed. There is a wireless in each room which is nice but it likes to cut off waaaay too much. If you want a large pool, you won't find it here. We didn't end up going to Hawaii to swim in a hotel pool so it didn't effect our stay. Since the hotel is in the middle of the city, won't really matter where you stay, the view wasn't great.
GREAT LOCATION FRIENDLY, WELCOMING, AND HELPFUL GREAT STAFF ROOMS ARE VERY CLEAN AND COMFORTABLE WOULD STAY HERE AGAIN
This hotel is a great value for the money. It is walking distance from restaurants, bars and shopping. It's very clean and includes a couple little extras (PS3 in room, DVD rentals, continental breakfast). Parking is available for a fee. The staff are friendly and helpful. I would recommend this place to relatives and anyone who comes to visit me here in Hawaii.
My car was towed after being valet parked. It was a big hassle the morning it happened because I had to go pick it up myself and I missed an appointment. But the manager and the valet who discovered the issue were both pro-active in taking care of everything. They both called to follow-up the next day. They paid the taxi to the towing place, reimbursed my towing fee and refunded the parking fees I had paid and gave me a goody bag and gift certificate for a future stay. I definitely feel like I was compensated for the inconvenience caused and because of the way they handled the situation I will likely be back again.
i like the wkrking staffs they are really kind and warm and friendly!
Proximity to beach
Lanai overlooked hotels air con unit, & public parking lot.
With a stay at Aqua Oasis, you'll be centrally located in Honolulu, steps from Waikiki Beach Walk and 3 minutes by foot from Royal Hawaiian Center. Featured amenities include complimentary newspapers in the lobby, dry cleaning/laundry services, and a 24-hour front desk. Limited parking is available onsite.