Check in was easy and completely digital. Made arriving late and getting into bed so much nicer. I was also able to have a late check out considering the circumstances I will share.
I arrived to the hotel very late after getting a flat tire during travel and waiting for aaa. Upon late check in, showering and jumping into bed, I woke up to discover the sheets underneath the comforters were spotted and dirty with something that looked like food, even spreading to my brand new pajamas. The front desk agent and manager had me come down to the front desk three separate times to speak to them and show them my pjs as well as having the housekeeping manager inspect the room and not replacing the sheets. They just left the mattress completely bare. When I asked them what it was on the sheets so I know how to treat my brand new pjs, I was told housekeeping would’ve never left the room in that condition. As a customer who stays frequently with Hilton to the point that I used Hilton points to Book this stay, I felt very unappreciated. Not only did the staff do absolutely nothing to accommodate the poor room conditions, they basically accused me of making the mess myself. Then offered the same discount available as online as an extra discount to accommodate when I stated I was staying two additional nights.
Lights in bathroom. Need to be brighter.
Would definitely come back
This place was so clean! I am so picky about my rooms and pools and Hilton didn't disappoint. We traveled with kids and the pool had a lot of them during the week (not sure about weekend), and they all had such a fun time. Also, so conveniently located by all of the shops and food. Great and accommodating staff. No complaints here!
Staff was great and extremely helpful. Pool was relaxing. Food was okay but breakfast was better than lunch and dinner. The bar at the pool was good, but the drinks weren't strong or worth 9$.
The alcoholic beverages at the pool bar were the biggest let down.
Close walking to shoppimg and restaurant's.
The Hilton Palm Springs hotel is a Southern California desert retreat situated downtown in the desirable Village of Palm Springs at the foot of the San Jacinto Mountains, just over a mile from the Palm Springs International Airport. Walking distance to the Palm Springs Convention Center and Spa Casino with chic shops and boutiques, art galleries, sidewalk cafes, museums, nightclubs and theatres right on our doorstep. With 261 spacious guest rooms and 33,000 square feet of flexible special event space, whether you are traveling for business or simply escaping to one of California's favorite destinations, the Hilton Palm Springs hotel will exceed your expectations. Our Hotel Features Elements Spa - our state-of-the-art day spa, 33,000 square feet of flexible special event space including Two Ballrooms, 1 1/2 Acre Landscaped Pool Courtyard, Climate controlled Pool (the pool can be both heated and cooled), Two outdoor whirlpools, Fully equipped Precor Fitness Center, The Terrace Restaurant, eclectic American Cuisine, Al Fresco Bar, serving light fare and cocktails poolside, Harvey's Lounge, happy hour and cocktails, In-Room dining, Gift Shop, Business Center and High Speed Wireless, Full Service Audio/Visual Team. If outdoor activity is more your scene, our hotel staff is happy to arrange a day of shopping, a trip on the Palm Springs Aerial Tramway, a day at Joshua Tree National Park, golf, tennis, hiking, jeep tour or balloon rides. We also have premier evening entertainment nearby such as The Palm Springs Follies, local jazz and cabaret. The Palm Springs area is home to some of the nation’s best events including The Kraft Nabisco Championship Golf Tournament, The Bob Hope Chrysler Classic Golf Tournament, BNP Paribas Open Tennis Championship, Coachella Music Festival, Stagecoach Country Music Festival and The Desert Circuit Horse Shows. The Hilton Palm Springs hotel will provide you with the ultimate desert hotel experience.
- Palm Springs Art Museum 0.6公里
- 露絲哈代公園 1.4公里
- Elvis Honeymoon Hideaway 2.3公里
- Moorten植物園 2.6公里
- 棕櫚泉航空博物館 3.7公里
- 棕櫚泉游客中心 4.1公里