The attitude and manner of the Operations manager Andrea Eldenbridge
I book a delux room for our 30th Wedding annaversary. When we arrived we were told the online system had double booked so we didn't get a delux room. We were assigned a down grade (between standard and delux), a disable room, after unpacking we found the lavatory didn't flush properly. We were then moved to a standard room. which was a disappointment. However the staff tried to compensate, we got a fruit platter with icecream, though we were going out for a meal (which we had to go off site for because the restuarant could not accommadate us at the time our friends wanted to eat), and I got some Priority Card points to soften the blow. The staff tried to compensate, but a milestone anniversary was marred by this visit.
The hotels bar was friendly and there was a good variety of snacks offered. The breakfast was an excellent standard. The room was comfortable and clean.
the staff were friendly and very welcoming. hotel was very clean.
Staff very friendly and efficent, room very clean and modern, excellent breakfast. Ideally situated for shopping in Gloucester or Cheltenham, ample parking and would definately stay here again.
Leisure facilities appeared a bit tired and jaded. Pool area in particular could do with a re-vamp.
It was convenient for a short break in the Cotswolds
Children running around playing hide and seek, so was very noisy upstairs. Christmas Party noise in dining room encroached into bar, it would be a good idea to have a bi-folding divide which could reduce party noise on other guests who just want a quiet drink
Convenience for sightseeing. Pool and steam room
Poor choice of beers in bar
Catering and attitude of most of the staff, who were less than customer focused ie they gave the impression they did not want to be there
friendly and efficient staff
surprised at the style and feel of the restaurant - it looked like a poor mans ikea cafe not something from a hotel of this standard
the food was amazing and room was spotless. my stay was perfect from finish to end.
Holiday Inn Gloucester-Cheltenham is modern, smart hotel less than 15 minutes' drive from Cheltenham, with a swimming pool, restaurant, bar, free parking and WiFi. You can enjoy a delicious grilled meal at the hotel's airy restaurant, which serves breakfast and dinner daily. Or relax with a light meal and a beverage in the modern bar and lounge. You can host a meeting, business event or wedding reception in the hotel's function rooms, which can accommodate up to 140 people. We offer food-catering and event planning for your special occasion. Our Cheltenham hotel is just off the M5 and about an hour's drive from both Bristol International Airport (BRS) and Birmingham Airport (BHX). It's an 11-minute walk to the nearest bus stop, which takes you directly to the centre of Gloucester. Gloucester Cathedral, a Harry Potter filming location, is 11 minutes' drive from the hotel, and Gloucester Quays and Gloucester Docks are only about two minutes from there. Cheltenham, one of the Cotswolds' cultural centres, is less than 15 minutes' drive from the hotel. There, you can stroll amid green parks or soak up art or history at a museum. Catch a comedy performance or concert at Gloucester Quays Outlet for some bargain hunting.
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