里士滿/因斯布魯克凱悅酒店 - 格蘭艾倫 Hyatt Place Richmond Innsbrook

All’s well that ends well

Room, even though it wasn’t what was originally requested in the booking site, was quiet, clean, comfortable, and satisfying. We had requested - and were confirmed for - a “high floor” room, only to find ourselves on the second floor. The room turned out fine, and the helpful staff refunded the extra cost of that “high floor” room.

Just the initial annoyance of the booking snafu.

Hyatt at Innsbruck good, except safety concern

Hotel was clean, comfortable and had all the amenities necessary for my stay. Location great. Loved the shuttle service as I was without a car.

The power continually went out for 20-30 minute intervals starting at 5am in the morning And continued to go out for periods of time throughout the morning. No notification from staff as to what was happening. I later understood from the shuttle driver when I asked, it was caused by an outside source with the electric company, but notification from staff would have been helpful, especially when you are on the 6th floor and the elevators and phones were effected and I was traveling on my own. Even just a comment at check out that morning would have been helpful.