very bad customer service
Check in was a disaster. 3:00 check in means 4:00 to their staff with no apologies. They changed the bed request from king to 2 queens for one of the couples in our party with no explanation. We sat and waited for our room to be ready for 50 minutes while party after party were handed their room keys after us. The clerk was rude and just said they were really busy. Not even I'm sorry for the inconvenience. We were late to our granddaughter's first birthday because of their incompetence. Not happy.
Overall it was good!
Parking was bad, we couldn't find a parking spot because they didn't have enough.
We were very angry because we did not get our priority club points for our stay!! We also paid $14.00 more per night than we would have if we had not booked thru you!!!! We always stay at Holiday Inn Express and this is the first bad booking!! We would recommend the hotel but not the booking.com!!!
With a stay at Holiday Inn Express Glenwood Springs in Glenwood Springs, you'll be in the entertainment district, within a 10-minute walk of Glenwood Caverns Adventure Park and Glenwood Hot Springs. Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.
葛籣伍德斯普林斯智選假日酒店 - 格倫伍德斯普林斯已採取以下的措施：