柏林飯店 － 鄰近Friedrichstadt-Palast

缺點: When we booked we requested single beds as we were a party on mother daughter and two sons. When we arrived there we were in double beds which was disappointing. The beds were large and comfortable however so it was ok. The staff were really friendly. The breakfast was a bit disappointing. I expected a big variety it was at best a 4 star standard. That was the main reason I booked it so my sons could get a good start to the day. I would not go back there for that though. The hotel restaurant was very expensive and as we didn’t arrive til 9 pm we had to go out and look for a restaurant. There were very few restaurants in the area and all were closed so we had to eat in McDonald’s which was very disappointing. However in general the location was really good. Fantastic city and loads to see. Catherine

優點: Convenient centrally located hotel with good breakfast buffet

優點: L

優點: We had a comfortable, well laid out room with great amenities and quality linen. wifi worked well and room was cleaned and re-stocked daily. Most of the staff we interacted with were professional and efficient.

缺點: There were quite a number of maintenance issues with our room which were attended to quickly however the many intrusions impacted on our stay overall and we were astonished that the front desk thought nothing of it and appeared unconcerned from a good customer service perspective.

優點: The friendliness of the staff and their smiling reaction to any request.