柏林米特橋瑞納酒店 - 柏林 Hotel Birgit Berlin Mitte

Good Location, Clean and comfortable rooms, willingness to cater to special needs (non-smoking rooms), helpful staff.

Booking process: Unfriendly booking process, web site does not provide sufficient information for visitors wanting to book on-line (eg, the differences in payment policies for the types of rooms, ie normal/guaranteed/non- refundable is not explained), thereby leading to confusion. No flexibility in revision in booking. Same rooms booked once are available later at lower rates, but no consideration was given to the guests despite making request in this regard, thereby leaving a feeling of unfair play. Hotel Facilities: Absence of a lounge area for casual meetings; absence of tea-coffee maker and plug adapter in room; no bell boys to help with luggage; complimentary breakfast not provided with some types of booking; no computer station (to check mails)

The cleaning staff did a great job. The beds were very comfortable and the view from our room was great. We were able to open our window and get fresh air without worrying about noise or risk of someone entering the window. We like a cooler room, so this set-up was perfect.

I thought our room included breakfast, it didn't, which was my mistake, but someone should have explained that to us at check-in, not after we were eating. The other problem was the the breakfast. It was a disappointment. We were on a 3-week trip and all other places had fantastic breakfasts. This one had burnt eggs, stale bread and soggy cheese. With a little tweaking it may be able to reach the level it needs to be at for the 14 Euro charge.

Great location, secure underground car park, 24/7 reception, free wifi. Quiet room with nice view over gardens.

Only had a smoking room left which was very unpleasant. Had to sign a 2 page disclaimer to get a Wifi access code, which only worked on one laptop. Breakfast on the expensive side.

Good location, very pleasant and most helpful reception staff.

Would be pleasant to have kettle and coffee provided.