Good Location, Clean and comfortable rooms, willingness to cater to special needs (non-smoking rooms), helpful staff.
Booking process: Unfriendly booking process, web site does not provide sufficient information for visitors wanting to book on-line (eg, the differences in payment policies for the types of rooms, ie normal/guaranteed/non- refundable is not explained), thereby leading to confusion. No flexibility in revision in booking. Same rooms booked once are available later at lower rates, but no consideration was given to the guests despite making request in this regard, thereby leaving a feeling of unfair play. Hotel Facilities: Absence of a lounge area for casual meetings; absence of tea-coffee maker and plug adapter in room; no bell boys to help with luggage; complimentary breakfast not provided with some types of booking; no computer station (to check mails)
The cleaning staff did a great job. The beds were very comfortable and the view from our room was great. We were able to open our window and get fresh air without worrying about noise or risk of someone entering the window. We like a cooler room, so this set-up was perfect.
I thought our room included breakfast, it didn't, which was my mistake, but someone should have explained that to us at check-in, not after we were eating. The other problem was the the breakfast. It was a disappointment. We were on a 3-week trip and all other places had fantastic breakfasts. This one had burnt eggs, stale bread and soggy cheese. With a little tweaking it may be able to reach the level it needs to be at for the 14 Euro charge.
A comfortable hotel in a nice neighbourhood - good restaurants very near by - with friendly staff and a superb breakfast!
The first room I was shown was rather small but they were happy to move me.
Great location, secure underground car park, 24/7 reception, free wifi. Quiet room with nice view over gardens.
Only had a smoking room left which was very unpleasant. Had to sign a 2 page disclaimer to get a Wifi access code, which only worked on one laptop. Breakfast on the expensive side.
Good location, very pleasant and most helpful reception staff.
Would be pleasant to have kettle and coffee provided.
Location of hotel
Clean and quiet room, good location in Prenzlauer Berg / Mitte with U-bahn nearby. Friendly staff at reception.
The breakfast buffet was very expensive compared to numerous breakfast-offering restaurants in the area. The service at breakfast was not friendly. Also, at one point we had to wait very long in the reception before we got our key, other than reception staff didn't care at all about us ringing the reception bell.
Friendly staff, clean and great location
Exellent place in Mitte. Very silent and calm. No noise from the street. Easy access to U-bahn.
Staff were very helpful. Shower was excellent. Bathroom was clean.
With a stay at Hotel BIRGIT Berlin Mitte, you'll be centrally located in Berlin, within a 5-minute drive of Friedrichstrasse and DDR Museum. Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage.