Rooms were fine. Hotel was clean.
Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
Very Friendly Staff
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
A great place to stay in the east bay
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here.
They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Quiet, clean, friendly staff, great location
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room.
Rooms are a bit small but still very nice and comfortable.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy
Service was way off.
Clean and vast room, everything working as it should.
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
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