優點: Great location in the heart of Ginza. Friendly staff, who were always willing and able to help. Clean rooms, which while not large, still big enough for two.
優點: Public areas are impressive, and the staff quality is amazing. Good location near Ginza.
缺點: "Executive king" room was outdated and generally unimpressive, especially for the price. I have heard that the rooms in the Tower are better. I would not stay again.
優點: It was close to the station and some nice restaurants just outside the hotel.
缺點: We stayed on reward points as ambassadors. We were treated appallingly. The room was average for the type of hotel we were staying in. The staff were quite standoffish, considering we had just come from Intercontinental Delete repeated word Bay where the service was outstanding and we could not fault a single thing it was a huge disappointment to be treated like this. When we went for dinner in the restaurant we were not even offered a drinks or wine list the whole meal and they forgot my meal altogether. When they cleaned the room they left dirty dishes behind. I never complain about anywhere that I stay but it was enough to taint my holiday. When we checked out they did not even ask us how the stay was. We are Platinum members.