The rooms were clean, modern, and mostly comfortable with nice views. The hotel staff provided good service.
The mattress was too firm for me, I would have preferred a plush mattress. My stay was during the Rugby World Cup so prices were elevated and not such a good value.
Was in a business location
The facility was great, the staff was very helpful, and the property is right next to public transportation.
The food was pricey, there was no pool, and the district seemed more business oriented.
Fabulous location and client service
Hotel is connected directly to Shinegawa train/bus station and very near cafes, bars, shopping and convenience stores. Hotel staff was professional and great with answering questions about travel plans, recommendations, etc. Hotel design modern yet still very Japanese aesthetic.
Refined and elegant as the city itself, The Strings by InterContinental Tokyo is the perfect way to experience the beauty of Tokyo. The hotel is only a short walk from Shinagawa Station, with direct access via the Shinkansen Bullet Train to Yokohama, Osaka, Kyoto and Kobe. The famous Tsukiji Fish Market and Ginza district are nearby; Haneda International Airport is 15 min away from our hotel in Tokyo by Airport Express Train, whilst Narita International Airport is 1 hour by limousine bus.