Disappointed with my stay at Samaya Hotel
The location was ok. Rooms were decent, although I would not rate it 5 stars. I had just come from the Sheraton on the Creek where I was attending a conference. That was a true 5 star (a little more pricey). But Samaya does not compare. I also stayed at a 2 star Holiday Inn Express on the same trip and felt that was a better experience than Samaya.
First of all, I booked through Kayak. The detailed description clearly stated free wifi in a few places. When I arrived they said that I had booked through a travel agent and would not get complimentary internet. I had to argue for several minutes, talk to someone in customer service and email them the booking description before they gave it to me. Then the safe in my room did not work. They said someone would fix it but they never did. Then I asked for a wake up call at 6am. At 6:10 they had not called so I left. When I returned they had deactivated my card. When I went to get it reactivated they yelled at me for not being there for the wakeup call. I explained that they had been late. They agreed that they sent someone late, but they said I still should have been there for the wake up call. Finally, I requested the concierge to book me a taxi van (specifically a van because I had a large piece of luggage) to the airport at 7:30am. When I went down at 7:30am they had not called. They called at that time, and I had to wait 20 minutes and was late getting to the airport. Also, don't bother taking the shuttle to Deira town center. It took about 20 minutes and was not on schedule (maybe 5 minutes and 12 UAD by taxi, just take the taxi). This all happened in 2 nights stay.
There's no alcohol in the mini-bar or elsewhere in the hotel. I thought 5star hotels had to serve alcohol.
The room which I got was hughe... with its own lounge. Very nice. Great view. The roof top Swimming Pool is great and sporting facilities are o.k.
Internet is free in Lobby but kicks you out every 30 min. Internet in room is expensive.
the hotel location is in a coll place with out any noise , and the hotel cleanliness is high appriciated
i feel that some of the hotel staff are serouse all the time with out smiling
We liked most the view of the creek from the room window, the fast service from the staff & its location in the middle of Dubai down town
Excellant reception, clean and spaceous room and parking facility.
Few entertainment options. Small swimming pool
very good value for money, the best choice for biz people who can save good amount of money in a very good hotel. staff very very kind and helpfull
for the price i paid, nothing bad to be mentioned.
location of the hotel was very good
The size of the room was very small,i was not comfortable in the rooms at Samaya.in All price wise this hotel is very expensive as compare to other 5 star hotels.
Its a brand new hotel and all services are in great condition.
The location of the hotel is closer only to the airport, however the taxis do not know the route to the hotel well. Found difficulty finding the hotel.
The willingness of the staff to help.
The hotel being very new the staff still requires some training but I am sure that they will improve quickly. Also, some arrangement should be made with a taxi company to accommodate a client so that he does not have to wait too long for an empty taxi.
With a stay at Samaya Hotel Deira, you'll be centrally located in Dubai, within a 5-minute drive of Dubai Creek and Gold Souk. Featured amenities include a business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.