杜塞道夫住宅酒店 - 杜塞爾多夫 Hotel Residenz Düsseldorf

Noisy and room smelled of cigarette, staff unhelpf

Location is OK. Not too far from where stuff happens (main station mainly), but not a particularly nice area by itself.

The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.