杜塞道夫住宅酒店 - 杜塞爾多夫

負評：The room we were given smelled very strongly of cigarette. We immediately complained but the only member of staff there at the time told us the hotel was fully booked for the night so we couldn't switch rooms. He said he'd get back to me once he spoke with the owner, but he never contacted me, neither by phone or by knocking on our room. We ended up sleeping with the windows open, but the smell was still there throughout the night. The air in the hall was much cleaner than that of the room. You get what you pay, I guess.

負評：When we booked, we were not asked if we wanted a breakfast included. In every single hotel we were the days before, all breakfasts were included, so we forgot that in this one it wasn't the case. The asian girl in charge of cleaning the dining room waited for us to start our breakfast to ask for our "breakfast card". Obviously we didn't have it. So she became VERY UNFRIENDLY, asked for our room keycard and went to the reception desk. When she went back, she just gave us our keycard back, without a word or even a smile. We would have appreciated a request for this breakfast card BEFORE we entered the room. We felt like we were trapped, after feeling that we committed a crime. Too bad, so far it had been a very pleasant stay.