杜塞爾多夫城北美居酒店 - 杜塞爾多夫 Mercure Hotel Düsseldorf City Nord

I have to say that the Hotel was very modern and the staff very friendly and helpful

What I did not like was that the room rates of the hotel was increased to a rediculous amount for my stay period plus on top of that you had pay for your wi-fi and use of the hotels car park. It just felt that you were being ripped off in everyway possible.

The food and beverage staff were great as well as the buffet breakfast. The rooms were immaculate as it is a fairly new hotel.

The poor level of understanding English by some hotel staff which created a few issues and the way some front office staff dealt with a particular matter. On this occasion the hotels bottom line came first and the customers happiness came second . No mini fridge in the room.