曼谷飯店 － 鄰近泰國文化中心

優點: The room

缺點: The room immunity

優點: Unique, beautiful hotel... really enjoyed our stay here. Superbly designed rooms and incredibly comfortable bed and sheets. Very helpful and welcoming staff - concierge Boom was especially great. Food was very tasty and of high quality. The highlight of our trip to Bangkok!

缺點: Breakfast was a bit pricey, but really good selection of foods (including gluten-free and dairy-free options). You can pre-buy a breakfast "certificate" which provides a bit of a discount.

優點: We loved every single piece of art there and the décor of the place is so very 1920s glamour. Staff are friendly and the breakfast was good. We appreciated being able to check in an hour earlier than the said time.

缺點: The wifi can be a little slow at times. Not a big problem but one of our dressing gowns were’t replaced after day 2 and my partnet had to ring to ask for one. They couldn’t understand what we said, so we had to show them the gown. All solved quickly but it should not have been something customers need to ask- room service should be perfection. We couldn’t have breakfast on a couple of days as the queues for breakfast was so long (10 couples/families in front of us) that we left and found food elsewhere. This needs to be addressed as it wouldn’t be acceptable for a 5 star nor a 4 star hotel. To their aid, the manager did speak to me immediately after I gave them feedback promising they’ll fix the issue. This is great, but it still doesn’t help the fact that we have had to miss breakfast we paid for for a few days.

優點: my overall exerperience with Novotel Hotel at Siam Square has always been wonderful. Thank you for your continuous effort in upkeeping high standard of customer service.

缺點: Other than the inconveniance of the renovation now , i am statisfied with this hotel