不列顛曼徹斯特飯店 Britannia Hotel - Manchester City Centre

Nothing

Poor customer service

The hotel is well located and the exterior and central staircase are impressive. Staff were helpful though there was a long queue at check in. Room was functional, but clean and everything worked.

Wifi in room is limited to 20 minutes unless you pay for the premium wifi. Furniture and décor is a bit dated.

The staff were good people trying to hold it together

It's just old and unkept. The owners need to reinvest in the property.

Polite staff, room was comfortable and clean.

Could do with better quality breakfast items. Hotel needs a refurbish. We wanted cocktails but barmaid we couldn't have any

Poor stay

We paid extra to get a hotel with a window, only to turn up and be out in a tiny twin room with no window. The air con in the room had the control panel hanging off the wall and it was unbearably hot. We asked to be moved to a different twin room with a window, which the staff originally told me they wouldn't do. After some complaining at the reception they eventually moved us but the room was now a double instead of a twin which they'd told us it would be at reception. This room had mould on the wall underneath the window and on the ceiling. For the price of the room I expected much better.