普萊西德湖城薩米特度假套房酒店 - 普雷西德湖 Lake Placid Summit Hotel / Resort And Suites

Highly Disappointed

The staff was friendly. When we asked to cancel they asked why but did not give us a hard time. They did apologize for the inconvenience.

When we went to check in the room was not ready (which was okay since we were an hour early). We asked if we could use the pool while we waited and they said yes. When we got to the pool area we found out all the pictures lied. The hot tub was gone and the room for the pool was cold. When we felt the pool water it was like ice. Not only was the water like ice it appeared to be cloudy and dirty. At this point my 3 yeare old was in tears because he expected to go swimming and we said he could not get in. We then went back to the office and asked to cancel our reservation. We went to another hotel in town and stayed there.

Not good, but not bad. Just OK.

The location was nice. Easily accessible to everything in town. The staff was decent - not overly friendly, but helpful when we needed it. Free Wi-Fi.

Everything in the hotel was very dated. If the elevator had stopped working while we were in it, I wouldn't have been surprised. You could tell the carpet and paint hadn't been updated in a long time, however they say online they are in the process of renovating. We asked for extra pillows one night and they brought us pillows, but no pillowcases. We had to ask to get those too. The shower would go from hot to cold to hot to cold several times for no apparent reason. The breakfast consisted of poptarts and honey buns. This could have definitely been improved, although I don't think they advertise having a breakfast at all, so this was still better than nothing.

Rooms were dirty, beds/pillows were awful

Eehh...

The queen room was a bit on the small side. The microwave and coffemaker (and small fridge below) consumed much of the desk, making it otherwise unusable. The hotel only provides some pre-packaged pastries and coffee, rather than a real continental breakfast (which is more expected now from even inexpensive chain hotels, much less a "resort" hotel). Rooms and furnishings were dated and worn. The hotel lounge was uncomfortable. Staff were friendly and helpful. Hot water temperature was abnormally hot - scalding actually. Surprised if this even meets building code. The hotel is very convenient to the downtown commercial strip. I've got a number of itchy bites - did not see evidence of bedbugs - could have been the tiny black flies atop Cascade Mountain (just not sure...)

Disappointing

My wife was gathering her clothes and found someone else's dirty underwear and shirt under the bed. She was also bitten numerous times by something during the night.

Location, Rate and cordial attendants

Room not clean and we han to ask for towels and toilet paper. Room not cleaned or serviced the 2nd day. Never had this problem before and we have stayed at the Summit at least two visits a year.

It was convenient

Hotel is run down. Beds are old. It needs a sprucing up. Upon checking in we found our rooms both toilets to be soiled with fecal matter. To the staff's credit once I informed them they cleaned them immediately. Free continental breakfast was very basic. Restaurant that was advertised was closed. No bar available