Attention to detail and personalized service is what this place is all about. This comes at a price of course but I felt that the expense was worth it. Excellent beach facilities, beautiful gardens and secret hideaways. Snorkeling trip is included in price of room. Although a service charge (15%) is added to all services, in the end I felt okay about that because the service was excellent and it meant that I didn't have to worry about carrying pesos around to tip everyone who helped us (although I'm sure other guests may add gratuities on top of that).
I would caution those who get an ocean view room to ask for specifics about the room location. Even tho the hotel is quiet, there are ocean view rooms that overlook the restaurant, bar and pathway to the beach and don't offer as much privacy as other rooms.
Set among verdant jungle beside a white, sandy beach, Belmond Maroma Resort & Spa is one of Mexico's top luxury hotels offering pure escapism with a touch of Mayan magic. Widely recognized as one of the most indulgent Riviera Maya resorts, it's a true haven of well-being. Here you can start the day with yoga and end with a session in a traditional temazcal sauna. Spend lazy days in ocean and poolside restaurants or stroll through flower-filled gardens where parrots and butterflies perch. Explore some of Mexico's great heritage sites, dive in mysterious underwater caves or shop till you drop in Cancun.