Showing signs of age.
The specialty restaurants were decent enough but be prepared to spend some extra cash if you don’t want their terrible house wine. Basically bad homemade wines.
Rooms have a constant musty smell and show signs of ageing
There was nothing that i like from this place!!
To start.. No valet...! Its all inclusive but the alcohol is of the cheapest out there.. The buffet was ehh.. The staff at the front desk were idiots! There was no help around if you needed something. This place is huge and the only way to get around was with a trolly or walk! Annoying!! And the rooms were outdated! I stayed at the hyatt on playa del carmen.. And it was waaaaaaayyyy better!! They made reservations for me.. They acomidated me with everything.. There was always someone there for everything!
Honeymoon like Monkeymoon??
- Palmy - Grand hotel complex - Swim-up pool was nice - Nice shows at the bar - Minibar
- NO WLAN - nervous staffs - to many antisocial gusts - Big price for people from EU as Canadian or US people - Room: Very BAD!!! I told them before "Honeymoon". The bathroom was not cleaned up! - Dirty ground, in room, bathroom, terrace - Patched mirror! - Hairs from prior hotel guests at the bed!! - Wine in bottle - 1 hour waited for an reserved Restaurant! - Many staffs couldn´t speak english or german! - Hole in the wall. Drop water to the ground! MEAL: - Gag me with a spoon! Never ever. - Canned fish :-)!!!!!???!!! - Expensive Shuttle bus to the city! No free shuttle!!!! Many 3 stars hotels in Playa del Carmen diposes this! - Hotel is very far from the city! - Hotel is in the near from the highway! - Cigarettes in hotel 8 $ ....in supermarket 3 $ ?!?!?!?!?!?
The themes restaurants were very good, the water and eaches were also very nice. Lots of pools and always fairly easy to find spot with shade.
I didn't like the whole reservation process for the themed restaurants, they would be full per the concierge and when you would show up the retaurants would be 1/2 empty. They required pants for guys for every themed restaurant which is a pain when it's 90 degrees at night. Everything is an upgrade and you even have to pay for internet. The whole resort is way too big and there limited elevators which is a real pain when you have small children with strollers
Everything else. Huge resort and no one helped us to our room or told us about the shuttle trolley. They got our room wrong TWICE...we had to chg rooms twice. The wait staff was always rushing us thru dinner... Which by the way had HORRIBLE FOOD! The buffet was ok ... Just ok. The bar always had a huge line yet only ONE bartender. All of the specialty restaurants were completely booked the day we got there and u can't reserve before u check in so we only had 9pm as a dinner option. We paid too much money for such mediocre service.
Food and Drinking
The explosion that killed people and injured many more.
the staff were very rude and poorly trained , a glass door fell on my husband and shattered and they could have not cared less.
Very clean and spacious accommodation. Hotel personnel is very friendly
Very much focused on drinking alcohol rather than on eating. Food could be improved significantly. The served food does not match even much close to the so-called 'five star' image. The coffee served is what call in Holland 'slootwater'. Towels within the rooms are old.
I liked the location, the pool and the room. Good service in the bar and restaurants
I had to wait to much time for the carrito every time I need to go to the lobby and back to the room. No glasses in the room;
Guest Services Received
pools were really nice and pretty empty. The food was pretty good
Beach was not very nice and very busy. Hotel was very large
excellent facilities and excellent services.Good food.
its a very nice resort, alot to see and do. you will do alot of walking
the service was horrible. the cleaning staff would short our room towels cups ect. security was rude. wait staff in the restruants were un-expierenced,and rude. food took 2 hours to be served in three resturants and when ordering room service. i got the feeling they dis like americans.
Beautiful landscaping, beautiful rooms, right on ocean, great buffet, pretty good service
Bug bites while you sleep, only being able to half understand the employees, difficulty navigating/figuring out how to do things, room smelled like uring
"Located in Playa del Carmen, this beachfront property is in the entertainment district and within 3 mi (5 km) of Grand Coral Golf Riviera Maya, El Camaleon Mayakoba Golf Course, and Punta Esmeralda Beach. Mamitas Beach Club and Playa del Carmen Main Beach are also within 6 mi (10 km). "