Price and access to Playa Del Carmen area. Staff
Extremely weak light bulbs in room.
The staff were friendly, our room was made up every day with fresh towels. The location is great, but no so close to the action that you are kelp awake with the noise.
We had breakfast included and didnt realise that it meant that we had to go to the other hotel owned by the same company to get it (about 4 blocks down). We didnt mind in the end as it was a nice walk, it just would have been nice to know when we booked.Also, taxes were not included in the price when we booked by booking.com which was strange as every other time taxes have been inc.
The decor, the location, friendly staff.
The lock was broken (I was in room #203.)
We didn't actually get to stay here because they were out of rooms, but they honored the price at their sister property up the street and the Hacienda Real by Encanto. It was a beautiful hotel. The Del Caribe by Encanto is a more traditional hotel in it's design, but offers all the basics and even has a pool. For those traveling by ADO, this hotel is a perfect location and just off of Calle 5, which is the main street in town. Overall, I would book a night at this hotel!
The staff were very helpful. The rooms were comfortable and well worth the price. Distance from the beach and tourist area is perfect.
A stay at Hotel Hacienda Del Caribe places you in the heart of Playa del Carmen, steps from Quinta Avenida and Playa del Carmen Main Beach. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. A shuttle from the airport to the hotel is provided for a surcharge (available 24 hours).