Staff was very friendly and helpful..Food was good to great. Rooms were well appointed, and the grounds were well maintained.
Beach area is dogged by seaweed type plants. They try to clean it up every morning but they can't keep up with it. Didn't ruin our time here. Most of our time was spent at the Party Pool.
Premium Relaxing Experience with Delicious Food and Friendly Staff
This resort is the perfect place for anybody looking for a premium relaxing experience. The premium experience started with a personalized check-in process with a glass of sparkling wine and a personal concierge; my nephew and I booked this trip using a popular website for booking hotels that gave us this upgraded check-in experience. We arrived earlier than check-in time but that wasn't a problem, the bellboy kept our luggage and we were allowed to start using the resort; we immediately went to enjoy the delicious food at the La Cabaña Pizzeria where I recommend trying the Pastor Tacos or Pastor Pizza, they are both amazing. We loved the room, it was a big bedroom with jacuzzi, two big beds and a terrace with all amenities including a minibar that's part of the all-inclusive experience as well as a bottle of sparkling wine and some fruit. What a great way to welcome guests. The room was super clean, we had a concierge right in front of the section where our room was, he was always ready to help us with suggestions on what to do and our bookings for dinner. This was our first time staying at an adults-only hotel, since my nephew just turned 18, and I have to admit it was a very relaxing experience. If you're traveling with 18+ teenagers and they don't like relaxing, this wouldn't be the best place for them. The people who visit this resort are usually couples or adults seeking to disconnect from their busy life; the place is quiet and although there are a lot of activities this is far from being a party hotel, so keep that in mind. One of our favorite people was Gucci, a girl from the K-Team (the entertainment team), she was super friendly and gave us a lot of advice on what to do at the hotel. We kept running into her and she kept chatting with us every time with a nice smile and a lot of good tips on how to enjoy the trip. We loved the non-crowded pools, including those with a bar, the bikes you can borrow to go around the 3 hotels of this resort and the restaurants. They also have nice beds on the beach and a nice natural swimming pool.
The only caveat is the beach. If you are looking for a place where to experience the beauty of the Riviera Maya beaches, this is not the place. The location is not the best; you cannot swim in the beach and it doesn't have that turquoise color in the water that one expects from Playa del Carmen, but that's not the resort's fault, it's just the location. Other than that this is a great resort!
When you stay at El Dorado Royale a Spa Resort by Karisma - Adults only in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Maroma Beach and Puerto Morelos Town Square. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Playa del Carmen? This property has 20021 square feet (1860 square meters) of space consisting of a conference center and a meeting room. Free valet parking is available onsite.