鬼怒川豐收季酒店 - 日光 Hotel Harvest Kinugawa

「Good location and next to Edo world square. Excellent breakfast buffet. Well maintained and clean!! Staff were very accommodating and even provided the food list in English to help my wife in understanding allergies.」

「The bath area was really good. The pool wasn’t so deep but it was nice. Breakfast was good! They have safety precautions for the Coronavirus as well. Our room was very big and had a wonderful view of the mountains.」

「Location and」

「This place is a gem that is worth a lot more than its current ratings. Although slightly out of the way, it was manageable because we rented a car. Parking is free for all guests which is very much appreciated. I contacted the hotel in advance because I was travelling with a knee injury and was on a wheelchair and they responded promptly. On top of that, one of the rooms in my booking (booked 3 rooms for 5 people) was upgraded to an extra-spacious one with more than enough room to accommodate my wheelchair and for me use my crutches to get around the room comfortably. The booking included breakfast and dinner buffets which was had average variety but pretty good quality. We enjoyed the tempura, Utsunomiya gyozas and roast beef the most. And once I mentioned I had a food allergy (peanuts and certain kinds of nuts), the hotel restaurant went beyond with a level of service I have never encountered before. For all our subsequent meals, they provided a print-out with ALL the food available at that particular buffet session with all common allergens listed, with food that was unsafe for me specifically marked out. The staff even conducted a private one-on-one session with my boyfriend and I before each meal to run through the food I was allergic to. I really appreciated this gesture and really, no other hotel has ever done something like this for me before. I’m sure other patrons with food allergies will appreciate such a gesture too. The hotel was mostly locals-only so I could sense a slight language barrier, but I really appreciate the staff’s attempts to make us understand him and it also helped that we knew a bit of basic Japanese. We visited during a period where stink bugs were in season. As the hotel was located out of town and surrounded by forests and a river, the hotel warned us during check-in that these stink-bugs might enter our room and if we do find one, we are to alert them immediately so that they can get rid of it.」

「A little distance away from Nikko, which meant it was quiet. The train station is close so it is easy to get into nikko and onto other destinations. Staff were outstanding. The hotel is slightly dated but very clean.」