The room was great! The staff was friendly and helpful! They had our room ready for an early check-in 6 hours prior to our check-in time! I would definitely stay there again!
The hotel was very clean and nice.
The WI-FI connection was horrible. No room service. The breakfast was a joke. And even with the 'do not disturb' sign hanging on our door, house keeping continued to knock in our door, even walking in to our room.
Great customer service & very friendly staff.
The only issue we had is that it was confusing getting from the garage to the hotel lobby on the 11th floor. Otherwise everything was stellar.
Love the location! A couple of blocks away from French Quarter keeps the craziness away but close enough to walk everywhere.
The check out day, we have 3 different housekeepers knocking on our door, starting at 8 am. We requested 12 pm check out. They confirmed it and I saw them type the request into the system, so I find the 8 am knock quite inappropriate. And there were more than 3 knock through the morning, so it felt like they are trying to chase us out. I have never had such experience before, especially when the actual check out time is 11.30 am, 3 hours away from the first knock. They should have seen it in the system that we have not checked out, so for the housekeepers to knock on our door to clean at 8, I really dont know what the issue was.
The entire staff was very helpful.
Trying to get to the hotel was a nightmare as they were working on the street and it was closed. We circled the blocks several times to find the entrance and the cop was no help what so ever. We were let out by the cab two blocks away because we could not find the way in. I found it very odd that the check in was on the 11th floor. They were very nice and very apologetic upon our arrival. The view was from our window was just like the Travelocity commercial as it was just looking at interior windows and down a shaft. The bed was a lot to be desired as it was very uncomfortable. I had to go to the 11th floor 4 times as my key did not work so it would not let me go to my 15th floor. This was just inconvenient.
The location was great.
We like everything.... 2blks frm Bourbon St and 1blk frm Canal. Walking distance to everything. Definite return spot for Us.
The service was the best I had in years. Thank you kayak for this opportunity and thank you hilton for getting it right the time!
Please write at least 15 words - Staff were friendly and welcoming. Room was spacious with modern fittings and well maintained.
The first lady in the restaurant when we had breakfast was attentive and excellent. the rooms were a good size and clean and easy to settle into. I also loved the free internet!
The staff member when we checked out (Re Jean I think) was quite rude and argued with us. The wireless internet didn't work so we had to plug in all the time. The gym is not well equipped and needed some weights. The pool is very very small
The room was very nice, spacious and clean. The location was very good, only a very short walk to the french quarter and the convention centre. We did not eat in the hotel so can't comment on the restaurant.
The hotel was advertised as having a pool but it was very small, you would not be able to swim in it, which was a bit disappointing.
Hotel customer Service, facilities, free internet!!!! Pool!!!! All in all, an amazing, stress free experience!
the breakfast buffet was to high
easy location close to places and attractions
the Hotel was great the problem is getting out the parking garage with only a one way exit
Very comfortable bed. Liked the extra room the sitting area provided. Fridge & microwave were helpful. Close enough to Superdome for walking to & from.
The staff was not helpful. The pool (if u can call it that) needs a renevation. Workout equipment very dated. The so called cafe is open maybe a few hours a day.
The Hilton Garden Inn New Orleans French Quarter/CBD hotel in Louisiana is nestled in the heart of the Crescent City Central Business District. Your new home away from home is just steps from world famous attractions such as: The French Quarter, New Orleans Superdome and Arena, IMAX Theatre, Louisiana State Museum, Saint Charles Street car line is just 1/2 blocks away and it will take you to the Audubon Zoo and the Aquarium of the America's, Harrah's Casino, Cafe Du Monde. The hotel is located on floors 11 to 18 with convenient parking on floors 10 to the ground level. Just a short cab ride away from the Hilton Garden Inn New Orleans French Quarter/CBD hotel are: Tulane and LSU Medical Centers, Armstrong International Airport, just 17 miles away (code MSY), New Orleans Museum of Art, Port of New Orleans and Cruise Ship Terminals, Riverwalk Shopping Mall. While in town at the Hilton Garden Inn New Orleans French Quarter/CBD hotel, experience some true local cuisine at many fine restaurants: Muriel's Jackson Square, Palace Cafe, Arnaud's, The Bombay Club. And hundreds more. For additional listings, visit the Louisiana Restaurant Association Website The Hilton Garden Inn New Orleans French Quarter/CBD hotel boasts warmly decorated guestrooms with either a king bed or two queen size beds. Friendly service and a relaxed atmosphere await our guests. Our amenities are certain to please the busy executive or leisure traveler: All guestrooms the Hilton Garden Inn New Orleans French Quarter/CBD hotel contain: Oversized reading chair with foot ottoman, Complimentary wireless and high-speed Internet capabilities in our guestrooms and meeting rooms Secure PrinterOn remote printing, Microwave, Mini-Refrigerator, Coffee maker and condiments, Hairdryer and Neutrogena Hair Products, Two dual-line phones with voicemail, speakerphone and data ports, A large work desk with desk level outlets and ergonomic chair, Lodgenet Movies/TV and video games Complimentary HBO, Complimentary USA Today each weekday morning, Complimentary use of our Stay Fit Kits, Complimentary Fitness Center, Heated rooftop swimming pool overlooking the skyline of New Orleans, Curved Shower Rods, Extra blanket and pillows in the closets, Stereo alarm clocks with MP3 line-in capability. The Hilton Garden Inn New Orleans French Quarter/CBD hotel is excited to offer our complimentary business center available on a 24-hour basis. Computer workstation, Fax machine, Copy machine, Shipping supplies, Complimentary high-speed Internet access and wireless, PrinterOn service allowing guests to print from their wireless laptops or handheld email device to our business center. For those that choose to dine in, the Great American Grill serves breakfast, lunch and dinner daily. Another option at the Hilton Garden Inn New Orleans French Quarter/CBD hotel is the Pavilion Pantry located by the front desk on the 11th floor. The Pavilion Pantry offers a variety of pre-packaged meals and beverages that guests may microwave in their guestroom. While in New Orleans, Louisiana we invite you to join us on the eighteenth floor and enjoy a dip in our heated swimming pool while taking in a panoramic view of New Orleans, the French Quarter and Louisiana in all its' glory. In Louisiana, the Hilton Garden Inn New Orleans French Quarter/CBD hotel is a prime location for business or pleasure. ***** Everything. Right where you need it. *****
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