斯特靈凱悅豪斯酒店/杜勒斯機場北 - 史特林 Hyatt House Sterling Dulles Airport North

Air Conditioning

My flight got in late and when I got to my room it was extremely hot. The air conditioning was broken, they told me there were no other rooms available and no one was available to come look at it. The next morning I talked to three other people about it and nothing was done. It was 87 degrees in my room the whole time I was there, it was miserable.

Poor customer service

The housekeeping lady.

The staff was unaccomodating. Refused to acknowledge the room I paid for. I travel 300+ days of the year. One thing I know is good customer service skills and working with an unhappy customer within reason. And they did none of the above.

Terrible flashing light on smoke detector in bedroom made sleep impossible. Heating unit didn't work and was terribly loud. Sympathetic blankets and tiny than bed pillows made it feel like Comfort Inn than a Hyatt. Would never ever return.

The room was clean, and the staff was polite as well.

I called the front desk when I arrived at the airport; though they told me the driver would be there soon, it took 45 minutes of standing in the cold. I had to call the front desk a few times - the lady at the front desk said that the driver picked up some people and came back. I had to explain to her that he neglected to pick me up, and that I was waiting in the cold. Also, the business center was offline, so I couldn't print my boarding pass, and the coffee pot in the room was broken as well.