Everything was Perfect!!!!
We felt very welcome and enjoyed every moment. The view and the friendly staff were just wonderful.
A really beautiful hotel with charm and courtesy. The staff were very well mannered and attentive. The views from the dinning were stunning and the food excellent.
Location and lovely view from hotel room window. We were there a very short time so did not get to use all the hotel facilities.
We were very disappointed with the meal we had in the Lord Byron restaurant - not value for money. The courses were very expensive but the food we had was very mediocre. Breakfast was good however.
Staffs are nice, the food is good. View from our room is fantastic.
The mattress is too soft
Very gorgeous hotel -- perfectly appointed. the height of luxury and very nice staff.great breakfast bufffet. loved the health spa and pool area. lovely clean rooms -- just perfect in every wat.
My dinner of a very small amount of pasta (without meat) was very very expensive for what I got -- amounted to about $30. U.S. for a tiny bowl of pasta and no vegies or anything else with it.
A wonderful hotel in every respect
Very minor---At breakfast each day, the eggs, and bacon were cold even though I was there quite early (between 7 and 8).
We enjoyed the luxury in the hotel, and the great view from our room, the beautiful swimming pool and the friendly staff. Rapallo is a lovely town with a harbour and some nice restaurants. Portofino and Santa Margherita Ligurie are around the corner, so great hotel to stay if you are visiting Portofino and surroundings.
perfect location...perfect views ...most luxourios in portofino coast but rooms to be renovated and there must be coffee an tea facilieties in the room but over all a very pleasent stay in great portofino..
we stayed at this hotel purely because it advertised a swimming pool . Only to discover that you have to pay 36 euro to have access to the pool , per person per 24 hours . A complete rip off . Have never experienced this in any hotel world wide . The service is Not 5* , Front desk staff answer the telephone whilst attending to a customer, anyone in the service industry would know that this is a definate No No ?? for the price of this hotel for one night you should be able to get 2 nights at an equally nice hotel . If you want 5 star service and facilitys forget Italy , Go to Dubai ...
Fantastic location and facilities. Only disappointment was the Lord Byron Restaurant. Food disappointing and given the cost very poor value.
The Excelsior Palace Hotel offers magnificent surroundings for holidays and business trips at any time of year.Impeccable service,119 rooms among which Junior Suites, a Relax Suite, Suites and the Penthouse Suite, most of them with sea view. - Two Restaurants- Two Bars- Free WIFI in the rooms and in the common areas - Free access to the Beach Club from June to September (room only excluded) - Free access to the Health & Fitness Centre (room only excluded) - Electric vehicles charging service available at the Hotel. A FEW GOOD REASONS TO BOOK DIRECLTY THROUGH OUR SITE: - No booking fee - No commission in case of direct bookings, without any intermediary, booking with us is easy - Safe online booking - Best rate guaranteed - Guarantee of full protection of your personal data - Your Credit Card safe use is guaranteed - No ads