好評：We arrived on a long haul flight from the United States to Munich and after spending the afternoon visiting the Christmas Markets with out 4 year old, headed to bed for the night. Unfortunately the air conditioning was broken and our room became sweltering (despite this being December). We called the desk staff at 2 am and they were VERY responsive. The staff identified a new room and set-up an extra bed for our son while we waited comfortably in the lobby library. During the remainder of our stay the entire staff was very apologetic and gracious. We are very grateful to the staff at The Charles Hotel for focusing on our family's comfort during our stay and we look forward to returning to the Charles during our next stay in Munich. I would highly recommend considering The Charles.