酒店位於歐洲最繁華城市之一的精華地段，距離愛丁堡城堡只有數步之遙，著名的王子街購物區也近在咫尺。從城堡到咖啡廳，從高爾夫球場到峽谷，各類旅客都能找到自己喜愛的去處。 我們有 14 個靈活的活動場地，會議空間之多，堪稱全愛丁堡各大酒店之冠。賓客可在 One Spa 的頂樓水力按摩池或獨一無二的熱療套房盡情放鬆，到無邊際游泳池暢泳，或前往 One Square 享用雞尾酒、美食以及聊天氛圍。 酒店設有 269 間客房，是休息放鬆與舉辦活動的天堂。我們提供尖端的媒體連接埠、無線高速上網以及 LCD 電視，讓您隨時洞悉外部世界，同時也提供喜來登特色睡眠體驗，讓您拋開一切盡情休息。
缺點: Bedroom was irritating. Numerous lightbulbs flickered. There was a sewer smell in the room when we arrived. There was air leakage at our window which caused cold draughts all night and meant we heard everything going on in the service yard below which disturbed my sleep. The heating/ air system was poor and the room was either too stiff or cold and I had to keep getting up to change the controls. Hotel was very quiet too, why they gave us this room was strange or thoughtless.
優點: the location it was right in the middle of nearly everything we went to go and see. It was also right next to the train station which is how we arrived.
缺點: the cold shower on Saturday and Sunday that was not fun. If you are going to charge premium price than it better be a premium hotel. It certainly not a 4 star hotel given the maintenance of their equipment.
They need to replace the boiler, I heard it was not the first time they only had cold showers
優點: Location. Friendly Staff. The new bar/restaurant area looks good however the only downside is the seating area near the bar soon filled up and even though there were empty tables on the lower floor level there seemed to be a reluctance to give these to guests who just wanted a drink.
缺點: The reception area is still going through refurbishment which meant long queues soon began to build up when guests began arriving in numbers which was an inconvenience to be honest. No doubt this will be resolved when the work is completed.
優點: We liked the welcome and all the staff who were friendly and helpful.
The room and bed were extremely comfortable, great breakfast and the whole stay was a delight. The hotel is very well placed for getting round Edinburgh. We would highly recommend and would definitely use it again.
優點: Location, cleanliness and the staff who welcomed at door. They have a great manner and seem genuinely want to please guests.
缺點: Reception staff need much more warmth, smile more and actually treat people as such. Rooms clean bu quite small for price - felt a little cramped at time.
優點: A very centrally located hotel with a freindly and helpful staff. The room was of a fair size with all you would expect of a hotel of this standing.
缺點: Although the room was finely furnished the room lighting was poor.
優點: Rooms were lovely and beds very comfy. Bathroom very modern and shower was amazing.
缺點: Requested an iron in the room prior to arrival but it wasn't there.
The heating came on at 6am and was very noisy. This woke my partner and I up and we couldn't get back to sleep with the noise.
The tea/coffee machine in the room did not work.
Left my straighteners behind in the room but when I contacted the hotel to enquire about this they said they checked and they were not there. That is a mystery to me.
缺點: Looking a bit tired. Desk in room had big scratch on it. Also, on a previous stay breakfast was on the top floor which was lovely. This time we were in the lower part of the ground floor restaurant. The continental breakfast choice was quite poor considering the price. The toast was merely warmed up bread and coffee wasn't particularly hot. My elderly parents in their 80s, who were also staying, were unable to shower as they couldn't get in or out of the very steep sided bath.
優點: Appeared recently updated. Staff very friendly and helpful. Great location close to the train station and right off the Royal Mile. Large elevator. Bathroom very nice.
缺點: Bathroom shower did not have any kind of shelf for shampoo, facecloth, etc. No where but the floor to put anything. Safe did not work, but maintenance replaced it sometime our first day. Sliding doors for closet and refrigerator, microwave area did not work. Very difficult to move doors. They ground off aluminum off the track when moving doors. All of the lights in the room were either all off or all on. Window would not close all the way.