The room was spacy and bed was confortable. We arrived very Late flight and we are very pleased that we got Late sandwich at the pub with a good drinks before going to.bed. Good breakfast and a relaxing moment in the spa made our visit perfect.
The Spa and Pool facilities along with the staff there were excellent, along with the grounds. The reception service was good.
For a hotel of this quality there was little attention to detail, with the overall experience see sawing between excellent and could do much better
The staff was extremely nice and accomodating. If I needed anything, they made sure I got it.
The internet was out for one of the days that I was there. That was the only thing I didn't like.
The friendliness of the staff
The convenience of the hotel for an early flight the following morning.
We arranged an early call and breakfast in our room. The breakfast did not arrive.
The brasserie restaurant closed at 9.00 but the staff allowed us toi have the bar menu whilst sitting in the brasserie.
3* Rosette resturant was the best ever meal - served by very obliging staff.
I thought the breakfast location was a bit closed in - beautiful location but very small windows - missed opportunity!
The old house and grounds are fantastic - decor amazing, 42" plasma in our classic double. Breakfast divine - will stay again.
Only dissapointment was the new Health Spa does not open till 14th Jan 08 so we couldn't use it, they did however allow us a look round. Its a fantastic addition.
A fantastic luxury hotel so close to the airport and still so isolated in the country. Excellent decoration and when the spa will be in operation it will be irresistible...
Quality of service and the quiet efficient manner in which the staff go about their business.
The bathroom in Lomond requires upgrade.
When you stay at Norton House Hotel & Spa in Newbridge, you'll be in the business district, within a 15-minute drive of Edinburgh Zoo and Royal Highland Centre. Featured amenities include complimentary wired Internet access, express check-out, and complimentary newspapers in the lobby. Free self parking is available onsite.