Breakfast was good
Front desk attendant at check in was borderline rude / unpleasant
The breakfast buffet was about it
It started from the moment i was checking in. There was an altercation in the lobby between two individuals that was something I dosing care to see only to find out that my room was gonna be adjacent to the same couple. Upon getting my room key I drove around to the location of my room and my key wouldn’t work. So I had to go back to the counter to get in straitened out. Finally after getting settled in my room I was keeped up from the couple from the lobby. The walls were so thin you could here everything. Also the AC would work intermittently throughout the night as well. The next day after i returned from the beach I tried to get into my room only to find that the key wouldn’t work...again. After that I was determined to check out early. I had originally plan and had booked my stay for three days. Now since it was booked through a third party I now have to try and get my refund throug them. I had used getaromm.com and have been in contact with them to explain they whole ordeal and how unsatisfactory i felt the stay was. They are now waiting for the hotel to reply back to there inquiry. I have tried to call that hotel numerous times and cannot get through to anyone. I will not being staying with them any more
One of the best
The staff were friendly and helpful
The location was awesome giving us access to more than just the beach. We had our boat and had no issue parking onsite. The hotel had an entertainment area with pool tables and other activities. All in all we were very pleased.
Old and outdated rooms. Killed a brown recluse spider in bathroom
The location wasn't too far from anything. The beach was a nice 20 minute drive along the bay. Downtown was a 10 minute or less drive. The breakfast was good. The staff was really nice and friendly. The lady at the front desk even have us some air freshener b/c the room had a little stuffy smell. We would stay again.
The beds were hard. The double queen beds was more like two full size beds. Although the hotel is on the bay, you can not see it from any of the rooms.
Nice place to stay!
Clean room and great breakfast
Too many kids in the pool.
Bed was very used, room was musty and didn't get cleaned
I liked the location and comparatively reasonable rates. Some of the staff were friendly, although most unresponsive to problems incurred.
Waited for a long while to check in (check-in process took 35 minutes+), even after calling for reservations several weeks in advance. The front desk was understaffed, while knowing that it was a big booking day (Blue Angels Performance). When I got to my room, I found obvious urine on the seat of the bathroom stool. Went to the phone to call the front desk, and the phone didn't work. Had to walk down to the front desk to tell them of the problems, and had to wait in line another half hour simply to be told that "Sorry, we are very busy and will put your needs on the long list." And yet, I was a paying customer who spent 10 hours driving, and just wanted to use the bathroom in the room I had already paid for. Left for four hours, and upon my return these items were fixed. When I pulled down the bedspread to sleep, it appeared that the sheets had not been changed ( wrinkled in a bunch near the center of the bed). Fortunately, it was a double room, so I was able to sleep in the other bed which didn't look so bad. Then the neighbors with multiple children staying in their room started in. They were loud and inconsiderate. I walked back to the front desk and politely requested a room change, and was told they had none left. Once again the only real response I received was the typical " Sorry" which by this time began to sound like "Your tough luck". Went back into my room to take a long awaited shower. looked up to see black mold on the bathroom ceiling.Where I come from, this is considered quite detrimental to a person's health. But what could I do? They were fully booked as were all other hotels in the area because of the air show. So I grab a towel for the towel rack, and a big ole cockroach jumps out. I scream, throw the towel to the floor and kill the insect. This time, I tried calling the front desk to at least have the smashed insect removed, but no one answered the phone. So. I went down the next day to get more towels and report the incident. The front desk attendant went back to the back three times, bringing our washcloths, bath mats, and hand towels for me to use after a shower. I explained that I was in need of BATH towels and none of the items he was bringing out would work. He calls someone else who disappears into the laundry room for about 5 min. and finally brings out two bath towels. Another insincere "Sorry" followed. By this time I'm tired, aggravated, and just want a shower Went back to the room, showered, dried my hair, etc., then comes the front desk guy knocking on the door with the towels I had requested over an hour before. It didn't end there, either! The last night of my four night stay, the keys didn't work leaving me to carry the bags I had with me all the way to the front desk. I commented to the new front desk attendant that incidents were occurring every day, and this was supposed to be a leisurely vacation for me. She told me she would report this to a manager. Never heard from on.
Decent value, NOT beachfront!
Big rooms, comfortable bed, balconies were a nice touch, staff very courteous and friendly.
No elevator, loooong hallways, idiots setting off fireworks at 1:00 AM.
Good location and fair price. Very friendly staff
Location right next to I-10, clean hotel, continental breakfast, non-smoking room. Good hotel, perfect for long way drivers.
The guy in the front desk was not as nice as expected in a hotel. He didn't know that a fast food restaurant across the street was open at some time of night and we had to discover it by ourselves. He needs to know more about the hotel surroundings.
Get more for your money at the Quality Inn and Suites hotel in Pensacola, FL near Pensacola International Airport. Nearby destinations include University of West Florida, Blue Wahoos Ballpark, Pensacola Bayfront Stadium, Johnson Beach, Santa Rosa Island and Saenger Theatre. Pensacola Naval Air Station, Uncle Sandys Macaw Bird Park and Gulf Islands are also close. Enjoy amenities like free hot breakfast, free WiFi, meeting and banquet rooms, business center and The Piano Bar and Bistro. Guest rooms offer a flat-screen TV, coffee maker and desk. Select rooms offer a refrigerator, microwave, sofa sleeper and balcony. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
彭薩科拉灣景品質套房酒店 - 朋沙科拉已採取以下的措施：