海濱品質套房酒店 - 維吉尼亞海灘 Quality Inn & Suites Oceanfront

Most staff good but stay was a nightmare.

Most of the staff were friendly , with a few exceptions. Read that in suggestion portion.

The room was very dark. With a hole in the wall the size of a softball. The toilet continuously ran and was so loud my daughter and I had to just say it was hunted just to make light of it. The room was right near the pool utility room and every morning at 0700 when they went to clean to pool we were awakened by very loud machinery noice to welcome the morning. Next my car was towed; although, it was parked legally and properly displayed the hotel parking pass in my windshield. The staff helped to get it back. Unfortunately I was informed it happens all the time with the towing group. If the hotel doesn’t back you you are stuck with a $250 bill (cash only) to get it back. While waiting I was speaking to my daughter and the hotel worker thought I threatened the hotel worker. Nothing was farther from the truth. She misunderstood everything said and the meaning due to language I guess. But when I explained clearly she was not threatened in any way you think we got an acknowledgement? Nope nothing including an apology for the car being towed in the first place. Customer service is definitely missing in some there. Sorry won’t be back nor will I inform my friends and family to stay there. Too bad because as I said most of the staff were very nice.

AC wasn't working in room, had to change rooms. Bathroom was REALLY small/tight Bed wasn't great, wasn't horrible either