Most staff good but stay was a nightmare.
Most of the staff were friendly , with a few exceptions. Read that in suggestion portion.
The room was very dark. With a hole in the wall the size of a softball. The toilet continuously ran and was so loud my daughter and I had to just say it was hunted just to make light of it. The room was right near the pool utility room and every morning at 0700 when they went to clean to pool we were awakened by very loud machinery noice to welcome the morning. Next my car was towed; although, it was parked legally and properly displayed the hotel parking pass in my windshield. The staff helped to get it back. Unfortunately I was informed it happens all the time with the towing group. If the hotel doesn’t back you you are stuck with a $250 bill (cash only) to get it back. While waiting I was speaking to my daughter and the hotel worker thought I threatened the hotel worker. Nothing was farther from the truth. She misunderstood everything said and the meaning due to language I guess. But when I explained clearly she was not threatened in any way you think we got an acknowledgement? Nope nothing including an apology for the car being towed in the first place. Customer service is definitely missing in some there. Sorry won’t be back nor will I inform my friends and family to stay there. Too bad because as I said most of the staff were very nice.
Location was fantastic, I never drove anywhere. The continental breakfast was great. Staff was very friendly. Beds were very comfortable.
The room could’ve been a bit cleaner, but also could’ve been worse. Some items needed repair, the corner of our nightstand was broken off as well as a mirror. Room was fairly small. Conflicting information as far as hours for things, when I booked the hotel the website said 3pm check in, but desk said 4 once we got there, and the information sheet said pool hours were until 9 pm, but the signs said 11, so we weren’t sure which was true. Smoking in areas that were nonsmoking.
AC wasn't working in room, had to change rooms. Bathroom was REALLY small/tight Bed wasn't great, wasn't horrible either
Love the ocean and pool access. Clean rooms/bathrooms, parking convenience, continental breakfast was good!
The front desk staff were very rude upon check in/ check out. Other building staff were very friendly and helpful.
Location and breakfast.
A bit outdated.
Get more for your money at the Quality Inn and Suites Oceanfront hotel in Virginia Beach, VA, near the Naval Air Station Oceana. We are just a short drive east of Norfolk, via Interstate Highway 264, too. You can always depend on our hotel to deliver full-service amenities like free WiFi, free deluxe hot breakfast and weekday newspapers as well as an outdoor pool. Some of our spacious guest rooms feature coffee makers, hair dryers, microwaves, refrigerators and more. Also, earn rewards including free nights and gift cards with our Choice Privileges Rewards program.
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