Very clean and quiet
The staff was very pleasant and the rooms were very clean.
Smoky room. Who allows people to smoke in hotel rooms anymore? Not worth the cost!
Rooms are very clean, modern, and comfortable Casino and restaurants offer plenty of fun and good eats Room service was prompt and tasty
The hotel was clean and very nice. Lots of amenities and things to do.
Room was great, liked convenience of being able to just walk upstairs at the end of the night. Dinner and breakfast were very good.
I confirmed my room (through Kayak) and showed up an hour after I was told it would be ready. It wasn't ready, so they told us we'd have to wait an hour. I mentioned that I had confirmed and been told we'd get a room, and she magically found one. I'm glad she did, but perturbed that she didn't do so on her own or make some kind of effort to make up for the delay.
Staff was rude, we booked king non smoking, they put us in smoking without telling us, came down, asked for non, then she put us in double. It was only 8 when we checked in if kings aren't available it shouldn't be an option. She rudely explained to read the fine print and that nothing was guaranteed. We stay at several hotels per year and book through several 3rd party sites yet this is the only hotel where we weren't accommodated what we'd asked for, regardless of fine print. BAD customer service, and lazy.
Lots of choices to dine on site
Had issues with the tv and no one seemed to want to help, the pool/hot tub are far from room.
This is a great location especially as an alternative to downtown Omaha. The room was clean, comfortable and did not have any scent of smoke. Internet allowed me to work in the evenings and beds were extremely comfortable.
It is a bit of a trek from parking lot to the room especially if you don't do the valet.
Ameristar Casino Hotel Council Bluffs is an AAA 4-Diamond property that provides an indoor pool and fitness center. Dining is available at our various restaurant Pavilion outlets. A full service casino boat includes slot machines, table games, and the My Choice Rewards program.