Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.
semi-scam at checkin/out
At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).
Excellent customer service
Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.
The hotel is a little old and could probably use a face lift.
For us it was a "new experience" as it was our first time to Cusco. Get to know new place to stay
Given the facilities and location and that it really caters for tourists, very much over priced
Considered a historic landmark, Palacio del Inka is a five-centuries-old mansion located in the heart of downtown Cusco. Our unique hotel's captivating design embraces historical aspects of our Peruvian culture while maintaining world-class luxury and modern conveniences. Here you'll find stone archways, authentic Hispanic art and ornate guilded antiques. Join us for a delectable meal at Inti Raymi, our hotel's onsite restaurant serving an array of epicurean cuisine or enjoy a selection of wines curated by our Master Sommelier. Harmonize your body and soul with a signature treatment or massage at our luxurious Andes Spirit Spa. Each of our unique guest rooms and suites is fashioned with traditional colonial decor and a rich color palate evocative of the local Peruvian heritage. Directly across from Koricancha, meaning "Temple of the Sun," our luxury hotel is just minutes from the shops and museums in the main square. Discover the enriching experiences of Cusco, Peru at Palacio del Inka.