Hotel staffs are great! location is good, hotel room is very comfortable even it's small. bed is comfortable as well.. breakfast is good, nice view by the canel. it must be really nice if go during summer time
The hotel staff were really helpful from the point we booked and arranged to be there when we arrived on Eurostar from London (just after 11pm). We felt very welcome and were comfortable throughout our long-weekend stay.
Everything was good.
Very convenient position close to shops and museums.
An excellent location to the heart o Bruge
The staff were slow, and were not friendly to tourists. Rooms were not available until 3pm no tea coffee facilities in the room
The view from the room was excellent, this was the best thing about the hotel, it's location.
The staff were not particularly friendly or professional. The manager was better but there was a general feeling that staff did not communicate to one another and of disorganisation. The room we stayed in did not resemble in any way the example pictures shown on the booking.com website; by comparison it was a much lower standard and definitely did not deserve the description 'recently renovated'. On complaining about this we were offered free drinks which we subsequently had to ask for on the last night which felt awkward. For what we paid the room was overpriced and misrepresented.
decor and breakfast
Its location in the centre of Bruges is ideal, and the building has a lot of character. The room was spacious and comfortable.
The style of decor in the room was bizarre, and needed up-dating.
The view from the room
A proper shower fitting would have been nice
It was clean and suited our short stay. It was a beautiful old building, full of character and in an ideal situation for visiting all the sights.
The room safe did not work but alternative arrangements were made and the bathroom door did not close properly.
The location was central to all of the sites Brugge has to offer.
The mattress had a plastic cover under the sheet similar to a hospital bed. Also the pillows were very old and in need of replacement.
A stay at Hotel Bourgoensch Hof places you in the heart of Bruges, steps from Bruges Market Square (Grote Markt) and Brewery Bourgogne des Flandres. Featured amenities include luggage storage, a safe deposit box at the front desk, and an elevator. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).