大鄉村水上樂園渡假村 - 布蘭森 Grand Country Waterpark Resort

Breakfast was good, only took 3 women to carry our tray, set down our tray, bring our coffee .

Our check in was horrible and set the tone for the entire visit. There were a few families of 3-6 trying to check in at the same time and I guess each one had a problem. I was flabbergasted when all the check in people left the front desk for 5-7 minutes and left us to talk among ourselves. I have no idea where they went, why it took 2-3 or them or how they thought this was a good action. One of the women waiting with a 6mo old baby said this had happened to her earlier in the day when she checked in to go to the water park, but the room wasn't ready. We laughed at them and the place. We would have left if we had not prepaid. There was a lone agent who soldiered through. Eventually we changed lines and this fine man checked us in. That chaos, inattention and incompetence set the tone for everything else in our trip. We never went to the water park because it was a cold and wet days and we didn't want to go looking for it. It was in a separate building with no parking. A good check in might have changed our entire perception and experience.